Waxhaw, North Carolina, United States
A proven leader with excellent communication, organization and collaboration skills and a track record for improving profitability and business performance. I have demonstrated expertise in vendor management, project management and design, change management, process improvement, best practice development, technical claim management and development and delivery of technical training.
Established and managed a national commercial re-inspection program. Property line of business liaison for desk adjusting, mitigation, builders/engineers, independent adjusters as well as the overall XactAnalysis manager for Zurich. Rewriting and managing contracts as well as performance for each. Directed all aspects of Field Catastrophe management including preparing for, staging, and managing all in field resources including formal reporting to senior management during events.
Home office position that was responsible for ensuring that claims are being handled according to current Best Practices as well as industry Standards and state laws. Leader and mentor to the field offices as well as provided training and resources.
Responsible for the entire indemnity management of the claims Material Damage Line of Business including all procedures, corporate contracts, training, national re-inspection program, glass program, roadside assistance, motor-home, heavy equipment, rental desks, direct repair program, complaints, auto catastrophe claims. R&SA handled 180,000+ auto claims with just over $378,000,000 paid out annually.