St John’s, Newfoundland and Labrador, Canada
Collaborative leader with strong initiative and 20+ years of entrepreneurial and management experience in the commercial sector ~ Extensive experience in strategy, policy, and process development ~ Diverse team management skills ~ Significant experience in evaluation and analysis of Key Performance Indicators (KPIs) ~ Market research, analysis, and forecasting ~ Expertise in project and contract management ~ Significant experience in quality assurance, employee training, and operations management ~ Stakeholder and customer relationship management
Owner, developer, instructor of an online barista training business. Applying 20 years of experience training hundreds of café employees and baristas this live online class helps participants increase their knowledge of espresso beans and beverages and learn how to make café quality drinks with their home espresso machines.
Owner and president of the company responsible for the owner/landlord duties of the commercial property at 258 Water Street. Rental, lease contract negotiations. Tenant relations and all repair and maintenance. Finance and accounting responsibilities including annual budget and forecasting, tax filing including HST and source deductions, supplier relations and payment, and bookkeeping/accounting for corporate tax filing and annual finance statements.
Responsible for management of all matters relating to the operation, direction, and overall performance of Jumping Bean Coffee (JBC) corporate and franchise café network. Establishment of operational procedures, improvement strategies, and enhancement of customer experience and cost-savings for JBC. Operations management including client relations, staff relations and HR management, strategic planning, and staff training design, implementation, and maintenance for JBC. In collaboration with the CFO at JBC, established café budgets and goals to ensure café business achieved targets. Industry trend analysis and identification of new product and service opportunities. Analysis and interpretation of Key Performance Indicators (KPIs), monitoring café network performance, develop corrective action recommendations, and provide direction to Café Managers. Participated in Monthly Operation Reviews with CEO/CFO to review café network results, analyze trends, and set required actions. Develop, implement, and maintain franchise operation systems and procedures. Built effective relationships with suppliers, regulators, and other service providers to ensure inventory flow, improve products, and identify cost-efficiencies. Created strong relationship of trust with café franchisees and staff to support operations, , promote communications and enhance business outcomes. Performance management including: establishing café budgets, defining performance goals, monitoring café performance, and providing direction to staff on best practices and corrective actions for JBC. Designed, delivered, and maintained employee training programs for the JBC network. Managed and administrated sales and promotional activities for JBC in relation to café launches and new products to maximize sales.
Owner and operator of cafe and catering business offering food, espresso drinks, tea, sweets, and specialty beverages. Managing all features of business, including client service, sales, buying, accounting, hiring and employee training. Significant experience in creating and driving organizational culture, performance, and change management in diverse workforces. Led teams of approximately 20 employees in various commercial settings. Extensive experience in managing all aspects of business development. Establishment of on-going operational procedures, improvement strategies, and enhancement of customer experience and cost savings. Front-line experience in management and administrative operations, sales, performance, human resources, and client services. Finance and accounting responsibilities including annual budget and forecasting, twice monthly payroll for 15-20 employees, tax filing including HST and source deductions, supplier relations and payment, and bookkeeping/accounting for corporate tax filing and annual finance statements. Management and administration of finances, operations, sales, promotion, performance, and client services. Conducted numerous media interviews as spokesperson for Collins Coffee Corporation and Hava Java Brand.