Stuttgart Region
Experienced System Technologist with a demonstrated history of working in the telecommunications industry. Strong information technology professional skilled in Microsoft Word, Land Mobile Radio, Radio, Microsoft Excel, and Business Process Improvement.
Field service technician responsible for the Enterprise Land Mobile Radio (ELMR) network for the U.S. Military throughout Europe, Middle East, and Africa. Perform Installation ,Program, Maintain, and Repair all Astro 25 XTS/XTL radios, Quantar/GTR8000 repeaters, and APX family portable and mobile radios.
Implementation of hardware rollouts Assembly and disassembly of PC hardware Installation and removal of hardware and software Data Backup and Restore
Implementation of hardware rollouts Assembly and disassembly of PC hardware Installation and removal of hardware and software Implementation of patching and cabling Data Backup and Restore Failure analysis and troubleshooting on-site Documentation using a ticket system
Answer Customer Support calls and troubleshoot to board level. Upgrade radio options Record calls in log. Escalate calls to a Field Service Tech or Engineer depending on severity Create secure System Keys Familiar with Microsoft CRM
Install, operate, maintain, Two Way Radio and GPS Tracking Systems Perform minor field repairs using hand tools and testing equipment Responsible for training new installers Familiar with different models of 900 Megahertz and VHF radio systems Program multiple varieties of Two Way Radios Perform basic maintenance at tower sites by troubleshooting equipment with testing devices to determine exact piece of faulty equipment Set up appointments and answer customer calls Try to resolve customer issues over the phone before sending Technician to customer location