Castro Valley, California, United States
Proven professional with diverse experience and skillset. Comfortable with both office and outdoor jobsites. Adept at project management, team coordination, and communication. Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills.
• Reviewed and coordinated dispatches to service calls, tracked and managed ticket status and job completion rate. • Created and analyzed daily, weekly, and monthly reports on service call completion rate, with detailed information regarding issues at job sites. • Arranged access and created tickets for install teams to use for equipment installations and upgrades. • Scheduled and tracked site and equipment decommissions, as well as arranging site access for technicians. • Managed, investigated, and distributed work orders based on a highly fluctuating number of daily service calls.
• Contacted potential customers and scheduled appointments for site visits to determine serviceability. • Reviewed serviceable sites for install, and reviewed best possible cable route and equipment location, within customer guidelines. • Created a detailed drawing and scope of work of potential building install for customer and property manager review. • Reviewed hundreds of buildings and construction trailers for install, and responsible for drawings and SOW’s of buildings and construction sites.
• Worked with Head Winemaker and Head Cellarman to ensure highest quality fermentation, troubleshooting areas of concern, and maintaining standards of quality. • Responsible for forklift operation and plastic wrapping for wine pallets at site bottling line, loading of delivery vehicles and storage of undelivered pallets. • Responsible for wine maintenance during fermentation. • Responsible for wine production from grape delivery, to fermentation, to bottling and packaging. • Responsible for cleaning and sanitizing of all fermentation and storage vessels, pumps, filters, etc.