Warsaw Metropolitan Area
Manager with over 30 years of experience on Polish telco market-Customer Care, CeX, sales to TOP B2B segments, Key Accounts, sales support, M2M/IoT, DATA/ICT. Responsible for Customer Care for Key& Corpo Accounts. Leader, participant in many business projects-transformation, business strategy, Customer Care, sales support, IT systems.
Responsibilities: - Operations and Customer Care for TOP B2B segments - dedicated M2M services - dedicated service for Local Government Units - dedicated Customer Care ICT & Data - implementation COPC standard for TOP B2B segments - management of 350 employees
Resposibilities: - management of Accounts Managers, Sales Administration for TOP B2B segments - management of processes&quality for TOP B2B segments - management of IT & transformation projects for TOP B2B segments - implementation of new sales channel - Remote Account Managers
Responsibilities: - implementation of sales strategy & Customer Care for Key Accounts in Orange Polska - implementation new sales role - Sales Engineers for Key Accounts - management of investment projects for Key Accounts - management of IT Customer Care systems