Slinger, Wisconsin, United States
Experienced Fixed Operations Director with a demonstrated history of working in the automotive industry. Skilled in ADP Payroll, Sales, Customer Relationship Management (CRM), Team Building, and Management. Strong sales professional graduated from Georgia Institute of Technology.
1. Supervise the Service Department staff including advisors, technicians, warranty administrators, cashiers and service receptionists. 2. Manage the sold and unsold hours. 3. Meet with any dissatisfied customers and factory personnel. 4. Maintain high technician productivity with training programs, proactive sales techniques and proper dispatching based on skill levels. 5. Coordinate with the parts manager inventory stocking requirements to obtain a high level of service. 6. Control expenses such as shop supplies and policy adjustments. 7. Increase sales and gross profit by generating new business with mailings, coupons and customer contact strategies. 8. Increase customer-pay maintenance service sales by holding Service Consultants accountable to sell menu services where indicated. 9. Control repair order flow and supervise open repair reports and work in process. 10. Maintain conformity with government regulations such as OSHA safety, and hazardous waste disposal. 11. Control the shop tool inventory and shop manuals, purchasing the most current items at the least amount of expense. 12. Promote high customer satisfaction scores and retention percentages. 13. Other duties as assigned.