Pune/Pimpri-Chinchwad Area
Application Support and Service Delivery professional with 14+ years of experience supporting global enterprise applications and business operations across APJC, EMEA, and Americas regions. My expertise includes Incident Management, Problem Management, Access Management, Application Support, Service Delivery, Stakeholder Management, Reporting & Analytics, and Process Automation. Throughout my career, I have managed business-critical support functions, maintained SLA compliance, coordinated cross-functional teams, and delivered operational excellence for global clients. Key strengths include: • L1/L2/L3 Application Support • Incident and Escalation Management • Jira and ServiceNow Ticket Management • Root Cause Analysis (RCA) • Service Delivery and SLA Governance • Power BI, Advanced Excel, SQL, MySQL, Snowflake • Salesforce (SFDC), SAP, JD Edwards • Reporting Automation and Business Analytics • Global Stakeholder and Client Management I have successfully supported enterprise platforms, resolved complex production issues, automated manual processes, improved operational efficiency, and consistently delivered high customer satisfaction. Currently seeking opportunities in Application Support Leadership, Service Delivery Management, Incident Management, Support Operations, and Business Systems Support roles.
Cisco is the largest organization dealing in networking and into software development. We provide Life Cycle advantage – L1 & L2 support for partner journey and metrics reporting. Remediate Journey batches in error to help PM send monthly batches on time. LCA is a simple, effortless customer engagement program that promotes adoption, simplifies renewals, and upsells to higher value solutions. It centers on important milestones in the life of a customer and uses co-branded, data-triggered email automation to provide partners with a simple, efficient customer engagement model.
Insurance Claim Reporting
Inventory & Incentive Reporting