Barcelona, Catalonia, Spain
I am a resourceful, flexible and highly self-motivated professional, proven throughout my work experience and involvement in various fields, markets and companies. Growing up and working in Gastronomy, Tourism and Gaming Industry, then specialized in Customer Services and Account Management and gaining excellent communication skills in office environments and also face to face with clients, forged me strong in interpersonal relations and skilled me dealing with complicated situations. The highest of standards are always met, working independently or as a part of a productive team and I keep focused on achieving the targets and objectives in stressful and demanding environments with a positive and motivating attitude. I am able to quickly understand the values, the visions and the strategies of an enterprise and it is my conviction, that the basis to succeeding is to identify myself with the company´s ideology and to apply ethic methods. Seeking a varied and challenging role, where my existing skills and experience will make a significant contribution to the growth of an ambitious company and with opportunities for personal and professional growth.
EMEA Inside Sales Account Manager Hewlett Packard Inc., PPS - Printing & Personal Systems My current daily workload involves profiling of global hunting and farming accounts and establishing business relationships with the client´s senior management, developing and negotiating customized IT solutions and reporting forecasts and results to my management. Prioritizing and organizing tasks is a prerequisite for success in a fast-paced and stressful environment and is achieved by careful coordination, planning and thinking ahead. • End to end B2B sales and Account Management of annual $10mio. Quota • Leading regular customer and business team conference calls • Responsible for implementing margin recovery strategies • Achieving KPI´s through strategic selling processes • Management of EMEA/Global Tenders and RFPs • Cross-selling of value added services and solutions • Development of new business and securing highly profitable partnerships • Pipeline management of leads and opportunities in CRM database • Updating and maintaining client database • Responsible for customer escalation resolution • Coaching and Training of new starters
Channel Account Manager Hewlett-Packard Enterprise EG - Enterprise Group Cultivating and growing Austrian resellers in their portfolio choice of EG (Enterprise Group – Server, Storage, Networking,) Increasing sales through various marketing and promotion campaigns whilst developing a long-term strategic relationship with HP´s preferred business partners.
TS - Technical Services - Contractual Services, Consulting German and Austrian companies in their portfolio choice of different HW and SW services, Datacenters, Servers, Storage etc., Planning and forecasting targets, cross-sales and up-sales, International deals and global service-agreements,
Sales and Customer Services Representative APPLE Online Store, Sellbytel Group S. A., Blended Agent, Sales and Aftersales Apple Online Store, Sales and support service for Apple Online Store, Training of employees for new department in Berlin,
Citigroup BSSC Commercial Cards & Prepaid, Placa Catalunya, Citibank Commercial Cards & Citibank Prepaid cards; Front Office Agent and Specialist for both projects, Development and process of new Prepaid Cards project,