Eagle Mountain, Utah, United States
Infrastructure Lead | Senior Technical Account Manager | Systems Architect I bring the precision, situational awareness, and disciplined execution of a Commercial Pilot to enterprise IT infrastructure. With over 25 years of experience—from the foundational days of NT 4.0 to the cutting-edge deployments of Windows Server 2025—I specialize in stabilizing complex environments and building deep client trust. Why I’m Different: * Technical Depth: Expert-level management of the full Windows ecosystem and enterprise storage arrays (EMC, Pure, Hitachi). * Pilot’s Discipline: I apply "Checklist Philosophy" to IT operations, ensuring zero margin for error and 99.9% uptime. * Relationship Driven: Recognized for increasing client engagement through a "kind, understanding style of communication" while advising on Information Systems strategy during my tenure at Dental Design Systems. Core Expertise: * Systems: Windows Server (All versions), Active Directory, Azure Entra ID. * Management: SCCM, Intune, Microsoft 365 Management, Technical Account Management (TAM). * Storage: SAN/NAS, Fiber Channel, Replication, and Disaster Recovery. I don't just manage hardware; I manage the relationships and processes that keep businesses flying.
* Infrastructure Stability: Managed and stabilized hybrid infrastructure utilizing Windows Server 2025. * Client Trust: Recognized by the President for increasing client engagement through a "kind, understanding style of communication." * Cross-Departmental Impact: Advised on Information Systems and created new client relations guidelines to improve service delivery.
Enterprise Infrastructure & Project Support Technical Support: Provided Tier 2/3 technical support for BioMérieux’s enterprise infrastructure and networking environments. Deployment Coordination: Coordinated campus-wide hardware refreshes and software deployments, ensuring minimal downtime for operations. SLA Management: Managed and resolved high-priority technical tickets within strict SLA requirements for a global biotech firm. Infrastructure Operations: Supported large-scale networking projects and enterprise system stability.
Specialized Project Leadership: Directed high-stakes NASCAR WiFi projects, managing the deployment and configuration of high-density wireless networking. Infrastructure Lifecycle: Managed the deployment and maintenance of Microsoft Servers and Virtual Server environments for diverse clients. Project Support: Spearheaded infrastructure projects including Synology storage rollouts, Google Workspace transitions, and server hardware refreshes. Identity Management: Directed the architecture and security of Active Directory environments to ensure seamless user access across client networks. Operational Efficiency: Ensured minimal downtime through proactive system monitoring and strategic planning for large-scale and SMB environments.
Managed IT operations for the Salt Lake City headquarters and multiple remote school locations. Administered infrastructure across Active Directory, Microsoft 365, Google Workspace, and Proxmox virtual environments. Directed onsite and remote support, ensuring critical system updates and hardware maintenance across all locations.
Managed IT operations for six locations and three sister companies across three states, supporting 200+ users. Project Lead for Office 365 migration, managing licensing, user configuration, and data transition with minimal downtime. Directed "Work from Home" initiative under tight deadlines, implementing remote solutions to ensure business continuity. Administered Active Directory and network systems, overseeing hardware purchasing and vendor coordination.