Tempe, Arizona, United States
I am a motivated self learner who is always looking for opportunities to expand my knowledge and view on how things work. I am forward thinking in that I believe it is ITs job to enhance the user experience and advance the use of technology, and not to hinder the growth and knowledge of the users, while still walking the fine line of protecting data.
• Champion the global macOS environment (25,000 devices across retail and corporate), providing world-class support and management. • Boosted end-user and Service Desk efficiency through strategic BASH and zshell scripting, streamlining workflows. • Empowered users and reduced helpdesk burden by leveraging the JAMF API and bash to create intuitive tools for data access, device management, and self-service (static group updates, file vault key retrieval, forced restarts). • Safeguarded the macOS environment by deploying and configuring industry-leading security tools (Netskope, Crowdstrike, Tanium). • Accelerated business initiatives through cross-functional collaboration to flawlessly test and deploy critical software. • Expertly managed an on-prem JAMF Pro environment in Azure (RHEL 7/8), including server builds, JAMF upgrades, system maintenance, and essential MySQL database upkeep.
• Progressed from a contract role to a full-time position, demonstrating value and expertise in Mac systems management. • Assumed ownership of the entire Mac workstation/server environment (700+ devices across global locations). • Deployed and configured DEP with JAMF Pro, enabling a streamlined, near-zero-touch setup process. • Automated complex tasks with BASH and Shell scripts, significantly improving end-user and technician efficiency. • Established a robust DEV environment to facilitate rigorous testing and deployment optimization. • Enhanced operational agility by migrating JSS servers from Unix to Windows systems. • Overhauled and documented critical processes including imaging, security hardening, patching, software deployment, configuration profiles, and self-service.
• Delivered technical support across a large-scale Apple ecosystem (700+ Macs, 8000+ iOS devices, 3500+ users), leveraging Casper, VPP, and Apple DEP. • Administered Mac, Unix, and Windows virtual servers, demonstrating cross-platform expertise. • Streamlined Active Directory account management for students and staff, utilizing Python scripting for automation. • Revamped wireless network infrastructure, implementing secure 802.1x device authentication. • Managed Google Apps Domain, ensuring seamless digital collaboration. • Developed user-friendly BASH scripts to simplify complex tasks, boosting efficiency.
• Progressed from hands-on technical support to a strategic network management role, demonstrating adaptability and career growth. • Supported diverse network environments, managing Active Directory, Workgroup Manager, Casper, and SCCM for system deployment and maintenance. • Oversaw Mac servers, NAS storage, and the Casper JSS, including distribution points, highlighting Apple ecosystem expertise. • Streamlined Active Directory management for students and staff, utilizing PowerShell scripting for automation. • Played a key role in designing and implementing robust wireless network infrastructure, ensuring secure connectivity. • Spearheaded 1-to-1 iPad deployment, developing distribution plans for seamless device rollout. • Established and maintained the Unitrends backup system, safeguarding critical district data. • Facilitated efficient migration of Active Directory accounts to Google Apps Domain using Google Apps Directory Sync. • Enhanced user experience by developing BASH scripts to simplify complex tasks.