Greater Chicago Area
• Progressive career growth with 20+ years gained in fast-paced production/customer-service/planning environments where quality, cost control, & schedule adherence are critical. • Proven Account Sales Management, Customer Service, and Project Management skills plus technical knowledge supporting a wide range of products from conceptual stages through production to distribution. • Highly skilled at balancing the needs of demanding customers, advertisers, and direct marketers plus working with and supporting production, sales, and finance staff. • MS OFFICE: Word, Excel, PowerPoint, Outlook & Explorer skills. • Self-motivated and detail-oriented with positive and effective leadership, interpersonal, and communications skills with equal effectiveness in team-based or stand-alone assignments while working with multiple demanding customers under deadline pressure. .
Master Fitter Level 1 and Level 2 Trackman Certified. Manage Staff Golf Fitters Internet orders, Golf Sales, and Repair
Golf Galaxy, Inc., a multi-channel golf specialty retailer, with 91 stores in 31 states, e-commerce websites and catalog operations Increase and aggressively grow sales through relationship development Ensure customer satisfaction by responding quickly and accurately to problems, concerns and needs. Certified Club and Shaft Fitting Professional for all the major brands Provides outstanding customer service in person or over the phone with golf equipment, accessory, and apparel knowledge. The ability to multi-task and function in a team environment.
NATIONAL RETAIL CLIENTS - Sears Holdings / Kmart - CVS - Kohls - Athlon - Office Max Key point person that liaise between the account team and internal production departments, suppliers, information technology and distribution facilities. Evaluated, supervised, and coordinated the production and distribution while managing the retail quality that combined to earn top customer-satisfaction ratings and industry awards. Developed strong relationships with Customers, Creative Directors and demanding marketers, advertisers and sales forces as well as bottom-line focused executives and supply chain managers.
Oversaw the planning, directing and managing activities of the corporate/national printing requirments for a major retail client headquartered in Chicago.