Winston-Salem, North Carolina, United States
Disciplined and knowledgeable Sr. Network Engineer with 19 years of combined Information Technology experience. With a current focus in Microsoft Server and VMware environments. Experienced with analyzing and identifying business critical needs and providing technology solutions to meet these demands.
Responsible for: -Configuration and maintenance of network infrastructure -Identifying and troubleshooting complex problems -Providing advanced Tier III resolutions for complex issues -Designing, driving and execute complex projects -Defining IT network best practices -Line of business application maintenance and support -Change management practices as relates to IT infrastructure Expert level knowledge of the following technologies: -Cloud solutions, including AWS and Azure -Virtualization, with an emphasis on VMware -Microsoft Active Directory 20008 / 2012 / 2016, including Group Policy -Microsoft Exchange 2010 / 2013 / 2016 -SQL Server 2005/2008/2015/2017 -TCP/IP / OSI model -Remote Desktop Services -Backup / disaster recovery solutions, particularly Veeam -Patch management -Server and email migrations -Firewalls, switches, WAN, and VPN configurations -Microsoft 365 / Office 365 -Active Directory including Group Policy, DNS, DHCP -Firewall, routers, switches, LAN/WAN and VPN -Highly effective written and oral communication skills
• Install, configure, and maintain workstations, servers, software, and VOIP phone systems. • Administrate servers and workstations, checking for proper performance, backups, and resolving errors as necessary. Performs installs, configurations and upgrades of operating systems and software, using standard business and administrative packages. • Perform installs, assemble and configure computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; cabling and rewires or directs the rewiring of cables as required for new installations and office reconfiguration. • Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; make repairs and corrections where required; on call for after-hours support. • Acts as a technical resource in assisting users to resolve problems with equipment and data; helps staff a centralized help desk to facilitate exchange of information and advice. • Make hardware and software acquisition recommendations including helping clients assess needs and providing justification for equipment and services; anticipate communication and system problems and implement preventative measures.
• Successfully implemented new Radiology RIS and PACS system for two high volume outpatient imaging centers • Perform system maintenance, updates and upgrades on the RIS, PACS and LIS systems, HL7 interfaces, servers and databases • System troubleshooting and problem solving • Manage, monitor and maintain RIS, PACS and LIS systems to ensure the maximum uptime and availability • Serve as the primary vendor point of contact for service and support • Develop and maintain system security policies • Maintain data integrity, consistency and patient privacy • Configure, maintain, and troubleshoot workstations and peripheral devices • Assign and manage user privileges and access rights • Coordinate system upgrades • Communicate system changes and upgrades to end users • Document system modifications and improvements • Work with radiology personnel to identify future needs and efficient work flow processes • Design training materials such as user guides, handouts, procedure manuals • Crystal Reports creation • Split, repair and merge broken imaging studies • Ensure complete capture of DICOM digital image data
• Provided technical assistance and support for incoming queries and issues • Installed, configured, tested, maintained, monitored, and troubleshot end user workstation software/hardware, networked peripheral devices, and networking software/hardware products • Relayed root cause findings to other IT departments and staff as needed • Teamed with other IT departments to assist in support • Placed and escalated vendor service calls when necessary to resolve hardware or software failures • Designed training materials such as user guides, handouts, procedure manuals • Created and modified documentation on processes and procedures for the IT Department • Configured, maintained, and documented user network access • Performed system and file maintenance for specific software applications as assigned • Documented, tracked, and monitored all problems • Administered and maintained help desk software • Participated in on call after hours and weekends support