Greater Hamburg Area
I am a strategically minded leader with strong operational expertise at the intersection of customer care, digital transformation, and controlling. For more than 15 years, I have worked in complex organizations, building, leading, and developing service, sales, and controlling teams — always with a strong focus on people and the customer experience. I strongly believe that excellent service is created where clear processes, effective leadership, and smart digital solutions come together. In my current role as Director Customer Care, I am responsible for international B2B and B2C service organizations, shape end-to-end processes as a Business Process Owner, and drive digital initiatives such as SAP, CRM, dealer portals, and AI-enabled service solutions in the role of Product Owner. My background in controlling and business intelligence continues to shape my way of working: data-driven, KPI-focused, and decision-oriented. At the same time, I see leadership as empowerment — through coaching, clear accountability, and strong cross-functional collaboration. I am naturally curious, quick to understand complex systems and processes, and motivated to take responsibility where I can create real impact with clarity, execution strength, and strong values. Sustainability, purpose, and a people-centric culture are not buzzwords for me, but personal principles that guide my professional and private life.