Wylie, Texas, United States
· Help facilitate a major growth strategy and develop operational processes. Willard Heating & Air is a multiple North Texas Trane Top 10 dealer and three-time top dealer Trane Soar Award winner. · Responsibilities included: · Direct staff members in sales, service, installation, warehouse, fleet, call center, and dispatch. · Managed and communicated forecast and revenue goals. · Developed employee engagement practices to facilitate talent hiring and retention. · Improved staff communication resulting in better rapport and recognition. · Conducted in-depth sales training for improved referral and repeat business. · Establish and monitor “5-star service” customer satisfaction metrics which increased customer satisfaction results. · Process development for escalating customer complaints that result in quick, favorable resolutions. · Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1’s. · Established a practice of weekly ride-a-longs with Comfort Advisors and Service Technicians to gather data for process improvement. · Track and communicate daily and monthly KPI’s (Key Performance Index). · Managed job costing, HVAC equipment & material
· Sales representative responsible for producing 1.5 to 2 million dollars per year in residential sales revenue · Collaborated with customers to identify and assess their needs and recommend appropriate solutions
· Sales representative responsible for producing 1.5 to 2 million dollars per year in residential sales revenue · Collaborated with customers to identify and assess their needs and recommend appropriate solutions