Robert Gonzales

Critical Systems Engineer | EMT-B | A+ | Network+ | Security+ | AWS Cert Cloud Practitioner | AWS Certified Solutions Architect - Associate | Linux Essentials | Cloud+ | ITIL Foundation | Microsoft Azure Fundamentals

San Antonio, Texas, United States

About

IT support and infrastructure professional with experience supporting reliable systems in high-availability environments. I bring a disciplined, problem-solving approach to troubleshooting, security, automation, and cloud technologies. My background in emergency services informs how I prioritize issues and support critical operations, and I’m focused on continuous learning and growth into infrastructure and reliability-focused roles.

Experience

  • Southwest Texas Regional Advisory Council (Full-time · 9 yrs)
    • Critical Systems Engineer
      Mar 2026 - Present · 4 mos

    • IT Field Applications Support Technician
      Mar 2024 - Present · 2 yrs 4 mos

    • Medcom Coordinator
      Jul 2017 - Mar 2024 · 6 yrs 9 mos

      Answer calls across 22 counties from hospitals regarding trauma transfers, as well as calls from the city medical director regarding local disasters Assist in finding placement for patients needing higher level of care Navigate law enforcement to nearest medical or psychiatric facility for any person under emergency detention Communicate with incoming air medical traffic for helipad deconfliction Monitor local police and fire department calls for any risk of a mass casualty incident Monitor radio channels across 22 counties once a local disaster occurs Divert law enforcement to nearest level I trauma center when an officer is wounded while on duty Assist U.S. Marshals when arresting High Risk Warrants

  • Emergency Room Technician at Nix Health Care System
    Dec 2016 - Jul 2017 · 8 mos

    Assisted with triage of all patients that were admitted to the emergency room Begin IV access, blood work, and EKG Assist nurses and doctors with emergency room procedures Responded to any floor in the facility when a patient was coding. Emergency Room staff would take charge and begin CPR.

  • Emergency Room Technician at University Health System
    Sep 2014 - Nov 2016 · 2 yrs 3 mos

    Worked all areas in the level I emergency room Started triage, blood work, and EKG once a patient was admitted to emergency room Assisted nurses and doctors with emergency room procedures Worked the radio room where I would receive all EMS reports including heart and stroke alerts. I would page all staff that would respond and also communicate with air medical traffic Responded to all floors when a patient was coding and would begin CPR.

  • Emergency Medical Technician at Angeleve Ambulance
    Aug 2013 - Sep 2015 · 2 yrs 2 mos

    Provided rapid transport and emergency medical care to patients requiring immediate medical attention Assessed and treated patients enroute to an emergency room Communicated with doctors and nurses regarding triage and treatment provided with each patient Worked as a team with a paramedic ensuring every patient received quality care