Madison, Wisconsin, United States
Lead sales performance, employee development, recruiting, and onboarding initiatives across multiple branch locations for a rapidly growing company. Oversee the continued training and development of all sales staff through recurring one-on-one coaching sessions, call reviews, workshops, and hands-on training exercises focused on improving sales effectiveness, customer experience, and operational consistency. Manage recruiting, interviewing, onboarding, and training for new sales team members while working closely with company leadership to drive revenue growth, improve team performance, and support continued expansion across multiple markets.
In addition to providing moving estimates and scheduling services for customers in the Madison and Milwaukee markets, assisted in the development and coaching of sales staff through call reviews, one-on-one coaching sessions, and team training workshops. Helped improve sales performance, customer interactions, and overall team consistency while continuing to maintain strong individual sales performance and customer service standards.
Provide exceptional customer service by assisting customers with moving estimates, coordinating logistics, and scheduling residential moves throughout the Madison & Milwaukee markets.
Competed professionally in Counter-Strike: Global Offensive, reaching the top 30 teams globally while representing multiple organizations and sponsors at national and international events. Managed team coordination, sponsorship obligations, scheduling logistics, and high-performance preparation within a fast-paced competitive environment. Provided individual and group coaching for over 500 esports athletes, focusing on performance improvement, communication, strategic development, and accountability. Developed personalized coaching plans, tracked long-term progress metrics, and built strong client relationships through consistent mentorship and leadership. Additionally created educational and gaming-related content through a personal YouTube platform, further developing skills in branding, audience engagement, communication, and content strategy.
Coordinated and resolved construction-related service issues by investigating field concerns, managing triage tickets, and communicating across departments to ensure timely resolution and customer satisfaction.
Assisted customers with account management, retention, service transfers, and disconnection requests through both phone and in-person support channels. Resolved customer concerns, explained service options, and maintained a high standard of customer experience in a fast-paced environment.
Delivered customer service in a high-volume retail environment while assisting with food preparation, inventory stocking, and daily store operations. Maintained efficiency, cleanliness, and strong customer interactions in a fast-paced team setting.
Guided borrowers through repayment options and loan servicing inquiries while explaining account history, loan terms, and financial assistance programs. Participated in call reviews and quality assurance initiatives focused on improving consistency, communication, and customer support effectiveness.