Robert Eberhardt

Workforce Management Analyst at CareFirst BlueCross BlueShield

Pasadena, Maryland, United States

About

Service Engineering Analyst - SAP Subject Matter Expert in SD. Analyzing and resolving technical and non-technical issues. Provide direct field support to Regional Staff on service related applications and processes. Specialties: Excel, SAP, RWD U-Perform

Experience

  • Workforce Management Analyst at CareFirst BlueCross BlueShield
    Jan 2011 - Present · 15 yrs 6 mos

  • Senior Workforce Management Analyst at Vangent, Inc.
    2009 - 2010 · 1 yr

  • Sr. Workforce Management Analyst at Vangent/AllStaff
    2009 - 2010 · 1 yr

  • Peak Technologies (11 yrs 10 mos)
    • Service Engineering Analyst
      Jul 1997 - Oct 2008 · 11 yrs 4 mos

      SAP Subject Matter Expert in SD. Provide direct field support to Regional Staff. Analyze and resolve technical and non-technical issues. Implement and monitor training programs on new products/processes.

    • service engineering analyst
      1997 - 2008 · 11 yrs

    • service engineering analyst
      1997 - 2008 · 11 yrs

  • Service Engineering Analyst at PEAK Technologies, A Platinum Equity Company
    1997 - 2008 · 11 yrs