Fredericksburg, Virginia, United States
To secure and perform a position in the field of Information Science while continuing to increase my technical knowledge and experience. I enjoy overcoming new challenges while mastering the position I am in and becoming a valuable source of knowledge for my coworkers.
- Conduct audit/quality checks and initiate required corrective actions to include procedural or system changes. - Analyze and verify accuracy of data extracts/reports requested by external partners or internal departments. - Recommend, train, implement, and monitor Supply Chain software applications. - Collect data and research to enhance project effectiveness; apply appropriate project methodology; manage medium to large-scale projects related to Supply Chain. - Define and execute big-data analytics strategy, vision, roadmap, and transformation of department performance. - Develop and deliver presentations and workshops to illustrate project methods. - Facilitate and lead training sessions for Project Management and related skills. - Collaborate with Supply Chain Leadership and Executive teams to define and establish the overall management strategy and approach to master data management, maintenance, and quality control. - Provide solutions for complex data issues, prioritization, analytics, system integrations, and item master file management. - Act as liaison for data analysis and extraction for reporting to process partners, internal customers, Group Purchasing Organization (GPO), and vendors. - Support end-user satisfaction by ensuring that requests are handled efficiently and the client needs continue to be met through continuous operational maintenance and improvement initiatives. - Routinely add, maintain, and correct item records with relation to contract management, procurement, and internal transactions (warehouses/perpetual inventory/PARs). - Design interdepartmental Sharepoint web portal for Capital Equipment and SC Administration/Operations.
- Coordinate the gathering and of sensitive client information through various HRIS and payroll platforms. - Convert data via SQL Server to import database into online staging environment for internal partners. - Communicate directly with clients and internal partners to ensure efficient and accurate data collection/delivery. - Utilize multiple programs to manipulate data for online portal mapping/population/delivery/troubleshooting. - Extract from unknown providers to create picklists, videos, and written instructions for future pulls. - Document and train internal partners regarding new procedures, process improvements, and internal work-flow. - Mentor new Data Conversion employees sharing knowledge and best procedure practices when in need. - Develop new SQL scripts to broaden product exposure and streamline productivity for future pulls. - Manage assigned cases within department queue to import additional client data and build revenue. - Create TimeClock converters using XML to deliver executable programs directly to client machines. - Facilitate presentations to further coworker knowledge base via bi-annual conference and weekly meetings. - Direct support and liaison for East Coast Enterprise Implementation team. High revenue client onboarding.
- Third-level troubleshooting for both client-facing and internal support. - Proficient knowledge extending to Online Reports, Payroll, EAO, Payroll Imports, PNGSSO, Mobile App, HRIS. - Create, process, and escalate cases for current user/system issues within Salesforce. - Partner with Enterprise Support regarding high priority outages impacting internal/external systems. - Test new product and system releases/upgrades for web-based and mobile apps. - Maintain technical training documents to further assist in interactions with internal/external problem resolution. - Proactively support and inform Paychex Branch Managers nationwide to uphold close relationships with our internal partners. - Actively demonstrate the Paychex Values: Integrity, Service, Innovation, Partnership, Accountability, and Respect.
- Administering technical and non-technical support to facilitate use of Paychex HR Online. - Researching and resolving client issues of all levels of complexity in a timely manner. - Consulting with the client regarding their specific company operation and delivering guidance on customization of the application. - Assisting in Web-based application and software training for clients.
- Assist in the fabrication and installation of industrial materials. - Certified to work in various companies such as Kodak.