Bucharest Metropolitan Area
Interested in Compliance, and Customer Due Diligence as well as Risk and Compliance transaction analysis. *Available for Remote work.
• As part of my role, I meticulously review and investigate fraud-related requests from partner banks, LPMs, and regulators, ensuring swift and accurate resolution. • I play a key role in driving operational efficiency by designing and implementing new processes, as well as continually optimizing day-to-day operations for enhanced productivity. • As part of my responsibilities, I collaborate with our partners to review and provide strategic advice on Risk Operations management, focusing on crucial aspects such as fraud prevention. • I conduct regular meetings with partner banks and payment schemes to discuss current fraud patterns and collaboratively devise effective prevention strategies. • I am responsible for generating and maintaining comprehensive reports using SQL language and tools, catering to the informational needs of both our clients and processing partners. • I specialize in creating and maintaining detailed processing and fraud reports tailored for upward reporting, including C-level executives, to provide strategic insights and support decision-making at the highest levels. • I actively support team members in day-to-day operations, offering guidance in decision-making, and play a key role in training new joiners to ensure a seamless onboarding process. • In collaboration with compliance officers, including relevant MLROs, I provide crucial support by generating extensive reports for STR and SAR submissions, contributing to our commitment to regulatory compliance. • I contribute to legal and regulatory compliance by assisting authorities with the necessary data, facilitating smooth and efficient investigations. • I systematically review inbound and outbound transaction monitoring alerts, aligning with our internal risk and compliance processes to ensure effective risk mitigation and regulatory adherence.
• As part of my role, I meticulously review and investigate fraud-related requests from partner banks, LPMs, and regulators, ensuring swift and accurate resolution. • I play a key role in driving operational efficiency by designing and implementing new processes, as well as continually optimizing day-to-day operations for enhanced productivity. • As part of my responsibilities, I collaborate with our partners to review and provide strategic advice on Risk Operations management, focusing on crucial aspects such as fraud prevention. • I conduct regular meetings with partner banks and payment schemes to discuss current fraud patterns and collaboratively devise effective prevention strategies. • I am responsible for generating and maintaining comprehensive reports using SQL language and tools, catering to the informational needs of both our clients and processing partners. • I specialize in creating and maintaining detailed processing and fraud reports tailored for upward reporting, including C-level executives, to provide strategic insights and support decision-making at the highest levels. • I actively support team members in day-to-day operations, offering guidance in decision-making, and play a key role in training new joiners to ensure a seamless onboarding process. • In collaboration with compliance officers, including relevant MLROs, I provide crucial support by generating extensive reports for STR and SAR submissions, contributing to our commitment to regulatory compliance. • I contribute to legal and regulatory compliance by assisting authorities with the necessary data, facilitating smooth and efficient investigations. • I systematically review inbound and outbound transaction monitoring alerts, aligning with our internal risk and compliance processes to ensure effective risk mitigation and regulatory adherence.
• Understand and apply compliance standards specific to the eCommerce domain • Review and decide on new applications • Take ownership and responsibility for accounts during the underwriting process • Review and process account updates as needed • Review general documentation to ensure validity and compliance • Communicate and assist via email, internally and externally, to ensure all the details needed for underwriting are available • Monitor the system and suggest improvements in order to streamline the workflow • Monitor metrics in order to effectively manage and mitigate risk in regards to the vendor portfolio • Understand and balance between mitigating company risk and loss in revenue • Reviewing merchant applications using in house tools and doing external research • Researching and applying information during the review process, and updating internal documentation with your findings • Testing and evaluation of software applications from vendors/merchants. • Pre-onboarding sanction screening as well as the current portfolio.
Investigate, classify and prioritize various forms of fraudulent users and payment concerning activities; Oppose and avoid high-risk scenarios, specify and analyze internal control and risk management techniques to defend operation from fraudulent attacks; Establish risk and fraud avoidance measures; Monitor and authenticate customer registrations; Monitor and analyze customers attitudes; Approve players’ pay-outs, assure that turnover requirements at customer withdrawals are answered; Communicate possible and actual fraudulent attacks to other answerable employees and departments; Determine weaknesses and vulnerabilities; Regularly research information concerning online fraud threats; Reduce Key Performance Indicators (e.g. Charge back ratios, Refunds).
▪ Resolve customer complaints via phone, email or chat. ▪ Answer customer queries and solve issues in a timely and professional manner. ▪ Use telephones to reach out to customers and verify account information. ▪ Attempt to persuade customers to reconsider account closure. ▪ Escalate and follow up customer cases when needed. ▪ Monitoring and identifying suspicious and fraudulent activities. ▪ Monitoring customer deposits. ▪ Get in contact with important clients to offer them bonuses for their deposits/unlucky sessions.
Investigate, classify and prioritise various forms of fraudulent users and payment concerning activities; Oppose and avoid high-risk scenarios, specify and analyse internal control and risk management techniques to defend operation from fraudulent attacks; Establish risk and fraud avoidance measures; Monitor and analyse customers attitudes; Communicate possible and actual fraudulent attacks to other answerable employees and departments; Determine weaknesses and vulnerabilities; Regularly research information concerning Live Casino fraud threats; Review general documentation to ensure validity and compliance Communicate and assist via email and phone, internally and externally, to ensure all the details needed for payments are available and how to avoid high risk scenarios. Monitor the system and suggest improvements in order to streamline the workflow. Record the specifics of malfunctioning machines and document malfunctions needing repair. Submit daily reports of events of occurrences including jackpots, hopper fills, complaints and suggestions. Assist in the resolution of disputes - verification. Monitoring casinos events with specific IT applications ,maintaining and updating specific data, Permanent monitoring of the halls and events with specific applications (SIP, Hawkeye, IVMS 4000,IVMS 4200, , dr. Accounting ,etc.), real-time information delivery directly to the Shift Manager and Team Manager. Managing the formalities and documents of the General Data Protection Regulation (GDPR) for our clients and employees alike .
▪ Patrol assigned areas to ensure that players are following rules and that machines are functioning correctly. ▪ Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and bill jams. ▪ Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating. ▪ Record the specifics of malfunctioning machines and document malfunctions needing repair. ▪ Submit daily reports of events of occurrences including jackpots, hopper fills, complaints and suggestions.