Greater London, England, United Kingdom
A stand-out leader, communicator and operator with a strong track record of delivering positive transformational change and cost reduction in a regulated FTSE100 environment. Innovator and operator of enterprise-class, global services at scale - achievements recognised through industry awards and external accreditation. Exemplary learning agility and a fundamental ethos of servant leadership engages teams with authenticity and engenders a unique culture of ownership striving for overachievement. Specialties: Exceptional leadership and diplomacy; Leading large scale transformation programs in fast-paced and regulated environments ; Creating and establishing new business/IT functions and offerings; Influencing and communication skills at all levels; Global enterprise service delivery, including ITIL based Operations: Smart Meters; Digital; SAP; Data Centre Operations (on-prem, managed service, and cloud) Global service governance and organisational Improvements (people, process, technology, data); Effective mentoring and coaching;
Operational Stability; Organisational transformation - landing new Operating Model; Digital and AI transformation - delivering AI-based tooling strategy; Enterprise risk management - managing technical debt.
Tech Debt and Cyber Health; Intelligent Client transformation; AI preparedness; Business Resilience
CIO advisory, helping regulated clients across a variety of sectors transform and scale their businesses and unlock their technology as a source of value, innovation and advantage. Core focus on the Energy and Utilities sector driving significant business growth.
Transformation of Smart DCC Enterprise business platforms' technology and operations. Established Enterprise Technology Strategy, AI-based Helpdesk and Operating Model.
Delivery of global Application Management and Operations, including standardisation and innovation services globally to the Centrica Group. Additionally, delivering transformational change initiatives to the operating model with the remit of all development, operational, and delivery teams globally - targeting cost to serve, global technical future capability, and simplification of partner ecosystem.