New York City Metropolitan Area
Stockton University graduate with a Bachelor's in Mathematics and a Master's in Data Science and Strategic Analytics. Currently working with the New Jersey Department of Labor (NJDOL) as part of the Employment Services team, contributing to organizational efficiency by managing appeals, creating Excel-based tracking systems, and improving workflows through collaboration with supervisors. Proficient in Salesforce, Excel, R, Python, and SQL, with a strong focus on leveraging data to drive impactful decision-making. Dedicated to public service, supporting system improvements, and enabling better claimant experiences while pursuing academic and professional growth in analytics and strategic problem-solving.
• Support the Board of Review in handling unemployment appeals, including reviewing case documentation and organizing court case records reducing average appeal age by 50%. • Assist in testing and implementing new software tools to improve division efficiency and case management. • Create and update detailed procedure manuals for support staff tasks to ensure consistency and training support. • Develop tracking systems for production oversight and workflow monitoring across the department. • Collaborate with senior staff to identify process improvements and ensure smooth system integration with Salesforce and internal databases.
- Created and managed appeals within Salesforce - Helped in the development of organizational systems within the office - Triaged multiple claimant issues over the phone utilizing knowledge of claim processing. - Created and managed physical appeals within the Board of Review office for Appellate Specialists. - Worked with supervisors to create and manage new form templates within Salesforce. - Created and managed an Excel system for case tracking on a daily, weekly, and monthly basis
- Analyzed and remarked on the LOOPS claim system for Unemployment Insurance. - Helped in development of new claim software used by the UI Systems division. - Helped organize and format user inventory lists for license renewals. - Identified and analyzed open cases within the Salesforce system in order to find resolutions. - Gained knowledge of how the NJDOL works in all divisions to continue serving the state through multiple eLearnings. - Helped create multiple Excel spreadsheets to organize and file new applicants for the UI division.
- Triage multiple student issues while utilizing crisis management skills. - Provide students and parents with a variety of campus resources to efficiently handle any concern. - Utilize strong communication skills among multiple departments in order to help facilitate and set up meetings for staff and students. - Help create technical repositories for different departments on campus through Microsoft Excel.
- Taught various classes to children ages 8-14. Classes were taught in person and through Zoom to create an inclusive and diverse learning environment. - Facilitated classes to teach skills such as: time management, python coding, efficient computing, digital literacy, and video/music production. - Worked with the company to bring these courses and skills to low-income communities.