Greater Guildford Area, United Kingdom
Managing a team of 5-10 advisers offering debt solutions to customers in financial trouble. Debt advice for new and existing customers, making sure fully compliant and full advice on all products provided.
Managing a team of 13 staff, listeninig to calls, dealing with difficult customers, arranging settlements, training staff and compliance.
Sales Manager for small team cross selling aditional products to exsisting client base. Client retention - Ensuring our customer service levels are maintained to a high standard.
Managing a team of 12 Collectors including 2 team leaders. Training and deloping staff tio a high standard of collections
Ringing customer to recover their outstanding debts, specialising in mobile phone contracts and catalogue accounts