St Louis, Missouri, United States
GTM leader with a passion for learning everything possible about Leadership, Customer Success, Marketing, Sales, and Sales Development. My main focus right now is how to merge sales methodologies and processes with a traditional customer success model, creating a world-class department that methodically expands and refuses to lose customers. Future CRO (Hopefully)
- Leading team of CSMs, responsible for growing and retaining our customer base, bringing years of sales expertise to help drive GRR and NRR to record heights - Lead our implementation team to ensure the fastest and smoothest implementations possible for our new customers - Increased GRR by 38 points - Increased NRR by 33 points - Increased Enterprise retention by 30 points - Expansion Revenue has grown by more than 5x - Renewal forecasting accuracy is above 90% - Grew team size by 2x to meet increased demand - Implemented efficiencies to help CSMs handle 1.5x more accounts than they were able to handle before.
- Successfully hired and trained Balto's largest class of incoming AEs. - Helped craft a new compensation plan, that effectively rewards reps for the correct behaviors. - Spearheaded the companies first Career Development initiative. - Led as many as 8 Account Executives at a given time, holding weekly sales training, 1 on 1's, and pipeline reviews to drive positive results in reps' first 6 months with Balto.
Balto is the #1 Real-Time technology. Powered by AI, Balto helps contact center teams increase conversions, deliver an exceptional customer experience, and decrease ramp time. Want to learn more? Go to https://balto.ai or watch the video below.
Assistant Coach for the 2003 birth year.
Assistant Coach for the 2000 birth year.