Toronto, Ontario, Canada
Led a portfolio of strategic change initiatives encompassing redesign of business operating models, evaluation of shared services opportunities, emerging/digital capability assessments, and design of robust change management plans. Responsible for senior leadership stakeholder management, and oversight of group HR governance and analytics activities.
Responsible for leading Human Resources elements of an enterprise-wide transformation effort focused on simplifying ways of working and improving overall efficiency to enhance the bank's profitability and enable investment in areas critical to driving customer loyalty and growth.
Accountable for leading end-to-end acquisitions and divestitures activity on behalf of BMO Human Resources from pre-deal due diligence, through contracting and integration.
Led redesign of social/health-related service delivery for creation of Australian CentreLink agency Led redesign of Canadian Immigration & Citizenship service delivery processes
Manager, Centre for Competitive Enterprise Senior Consultant, Financial Institutions Practice