Sioux Falls, South Dakota, United States
Unrufflable Project management professional, Scrum Master, and Micro-service test manager. Air force Veteran, maker, drone pilot, home electronics installer, and tinkerer, technology enthusiast. Exceed quality, risk, & audit targets - Business requirements & process implementation. Recognized for leading test teams to meet aggressive project and code validation goals.
Owns all testing activities of Agile and Waterfall SDLC (and testing activities relating to emergency fixes for production defects) to include planning, estimation, monitoring, leadership reporting, defect management, work session manager, risk mitigation, requirement test traceability, metrics collection and reporting.
eProvider Solutions was a great company to work for. I learned a great deal, and built and automated testing for over 100 web functions and 92 Api's. I also started building Kan-ban and Jira tracking for the Development team, along with leading as Scrum Master. With the knowledge I gained, I am looking forward to my next opportunity.
Owned testing activities of Agile SDLC (testing activities relating to Project work, Maintenance projects, and Agile story work) to include planning, estimation, monitoring, leadership, defect management, risk mitigation, metrics collection and reporting. • Decreased time to installation, and increased volume of productive code installed, by collaborating with business and GCT test teams, to identify and manage the testing process for major and minor projects in the Release management lifecycle for agile testing. • Achieved 100% scrum team accuracy for all tested code resulting in no customer impact for unmitigated code issues, by ensuring project stories were progressed with accuracy to production. Tested code and automating test process, to work towards efficient validation process. • Saved weeks of audit corrections and thousands of productivity expense, as QA lead for approving all Agile Test Plans and Exit reports. Developed and trained standard processes, ensuring smooth flow test plan and exit report process. Saving weeks of audit corrections and Thousands of productivity hours and expense.
Owned all testing activities of Waterfall SDLC (and testing activities relating to emergency fixes for production defects) to include planning, estimation, monitoring, leadership reporting, defect management, work session manager, risk mitigation, requirement test traceability, metrics collection and reporting. • Reduced costly customer facing impacts by identifying gaps in testing requirements, onboarded teams to correctly validate untested code and processes. • Saved thousands of hours / dollars by identifying process improvements to project change request process, speeding up time to estimate and report to business. • Increased morale by building relationships and negotiation skills, creating teams that included mutual respect.
Collaborated with business to develop requirements, use cases, offer criteria, and code for customer service sales and account retention. • Implemented New User interface using Cordiant software, streamlining call volume 20% and increasing accuracy for customer and representative interaction 17%. Saved an estimated $550K in productivity in first year. • Identified issue with call recording system loosing 19% of required call recordings. Wrote technology project request, business requirements and Tested the code that now retains 100% of lost call retention. Saved thousands in storage costs for unneeded recording retention.
Managed work crews, Weapon System assembly and maintenance, office management, worked with CAS B military accountability system. Dispatcher while stationed in Turkey which involved expediting weapons delivery to aircraft before takeoff. Performed work crew assignment for different projects. • Managed guard drill weekend including: creating the work schedule and training schedule, assigning work crews, roaming and evaluating crew and crew leaders, monthly evaluations and awards, and drill reports for the chain of command.