Gloucester, England, United Kingdom
Experienced Analyst with a demonstrated history of working in the insurance industry. Skilled in Requirements Analysis, Quality Assurance, Active Directory, Insurance, and Account Management. Strong information technology professional graduated from Worcester Technology College.
Development and support of Open GI and CDL insurance systems over 3 offices. This includes development using Open GI toolkit to create bespoke sales journeys and maintenance of insurance documentation.
Next step up from Support Advisor. Now responsible for high profile customers and their support and a point of escalation for the Support Advisors.
Working as a first point of contact in a Support Centre environment for over 2000 brokers. Working with them to resolve issues with both Open GI solutions and Windows environments
Every month insurance companies would provide rates updates for their products on the Open GI platform, it was my job to test these updates for programming errors. I was also responsible for investigating and with the help of the programming team resolving any rating errors reported by insurance companies or brokers.