Singapore
Certified Public Accountant with 14 years of extensive role experiences on Record to Report process such as GL Reconciliation, Inventory, Intercompany and FX Management as well as Order to Cash processes such as Account Reconciliation, Cash Application, Credit Management and Collections under shared service and BPO environment. Highly experience in managing team with large number of members with different functions and different culture. Highly competent in the transition of new processes, development, stabilization and implementation of process improvement and automation removing unnecessary process steps. l
Manage the workload of the onsite operation handling product bugs and confusion escalation point for issue resolution, personnel matters, operation management, and communications with internal and external stakeholders. • Responsible for the general daily oversight of operation and making sure that SLAs and KPIs are met. Ensuring the location is compliant to Statement of Work and daily operations are within defined scope of services • Management of team leads and leadership support roles (Training, SMEs, QAs and Reporting) • Establish client relationship in recurring syncs with Vendor Program Manager to ensure continuous project alignment on identified priorities, production queues, risks, and challenges to site/regional operations • Leads project site efforts for ideation and innovation feedback to identify process gaps, customer experience policies/processes, and drafts proposals accordingly • Ensuring financial stewardship to deliver high accuracy of Accenture quarterly forecasting and monthly Facebook project invoice reviews are completed to within prescribed contractual obligations • Review and approval of production schedule, project staff time tracking, holiday staffing coverage, overall review and approval of planned leaves. • Reporting and communication for utilization and productive hours to ensure accurate and timely forecast data. • Exercises consistent judgment and discretion with workforce strategic planning to ensure financial health of the program • Conducting recurring onsite Leadership meetings, one-on-ones with leadership support / auxiliary roles and Team Leads as the career counselor. • Develop and implement active Accenture engagement and employee development initiatives.
Oversee the day-to-day operation of 3 OTC subprocess, Cash Application, Credit Management and AR Helpdesk processes including ad hoc projects to ensure SLA are met. Manage client expectations and conduct monthly performance review. Prepare monthly financial forecast and review of capacity planning and furnish headcount variance analysis. Main POC on Controls, Compliance and Escalations review and ensuring action items are delivered. Key Achievements: • Successful transition of AR process from Singapore to Malaysia • Act as Business Transformation focal and manage process improvements initiatives of OTC tower. • Develop and conduct training programs for high potential analyst to ensure strong project succession. • Set up a new team and new process doing financial evaluation for supplier.
Manage the execution of Inventory monthly fiscal close process of the APAC legal entities within service level agreements (SLAs) and tight deadlines. Support the team with Journal Entry and Reconciliation review activity using workflow tools, ensuring that both pass Accenture and client Internal Control testing as well as third party SOX compliance testing. Key Achievements: • Re-engineered goods in transit process for accurate aging reporting, reducing 90% of aged open items. • Develop an Unrealized Intercompany Margin process workaround when automation failed. • Managed clean up exercise of $100M intercompany imbalances and imposed process changes to address the root cause. • Headed the testing and implementation of new inventory costing process for APAC region. • Implemented a strong governance between internal team in clearing GRIR aged open items. • Led the successful transition of Inventory processes from SG to India.
Post Collections Lead: Leadership support to the team of 42 headcounts to ensure achievement of performance objectives for scope of services that includes customer’s account reconciliation to facilitate resolution of disputed receivables, assessment and disabling of defaulted customers, processing refunds of unallocated receipts, write-off of defaulted and uncollectible accounts. Cash Application Team Lead: Managed cash application team handling global payments to hit agreed SLA. Conduct internal audit to ensure adherence to SOX procedure. Ensuring streamlined cash application process across business streams globally in compliance with credit policies and procedures. Key Achievements: • Initiated automatic offset of credits in SAP eliminating 2 processes performed by the team. Total annual savings of 700hrs. • Created a refund and bad debt write off process applicable and implemented globally. • Managed clean-up of revenue reversals to eliminate overstatement on the first year and negative revenue on the next year. • Identified system payment upload fallout and started a new team with 12 Analyst to do clean up. • Restructured credit card recon process reducing variances and closing 120K aged open items. • Streamlined cash apps process to improve cash applied % and turnaround time by creating 7 different scenarios of payment application. • Conducted system testing and led new system implementation to the team. • Led the transition of APAC cash apps process from another vendor to Accenture • Implemented auto posting tool in SAP reducing 500hrs annually • Manage the clean-up of revenue reversals to avoid having overstatement of revenue on the first year and a negative revenue on the succeeding year.
Roles and Responsibilities: • Coordinating Cash Application activities across the business streams while monitoring compliance to SOX policies. • Review and implement required changes in Cash Application process designed to enhance client perception by managing and escalating client related disputes in a timely and professional manner. • Maintain the general ledger and associated metrics by ensuring cash is posted and accounts reconciled. • Identify internal and external risks associated with Cash Application processing and implement process, people and system changes to mitigate identified risks. • Co-ordination of cash application activities across all business streams while monitoring compliance to credit policies and procedures. • Maintain the Accounts Receivables portfolio and associated metrics by ensuring cash is posted, accounts are reconciled, and unapplied cash is resolved. • Ensure full and efficient use of cash app tools and systems. • Monitor timely and correct application of cash and initiate and monitor resolution of account reconciliation issues. • Performs and/or manages special projects as approved for the client, under the direction of the Unit Lead
Roles and Responsibilities: • Performing on a monthly basis the reconciliation of all bank accounts. • Resolving internal/external customer queries in a professional manner. • Booking of other ad hoc journals – Bank Charges, Interest, etc. • Participating in cross-functional teams to resolve business/process issues. • Supplying accurate information to all inter-dependent groups, adhering to strict deadlines. • Provide support to any queries collectors and finance team may have any reconciliation issues. • Processing and managing Withholding Tax function. • Processing and managing Reversals for various business units. • Participating in various project works as deemed necessary – SOX etc. • Undertake other task may be deemed necessary from time to time in the fulfillment of the role. • Accountable for posting payments within a 24 hour period and researching unapplied payments. • Posting all payments by month end w/allowable small identified amount in unapplied cash.
Roles and Responsibilities: • Reconciliation of client’s various General Ledgers and Subsidiary Ledgers. • Extensive investigation of aged opens items and initiate resolution with coordination of the operation team. • Booking of FX and re-class entries based on FAS52 (Foreign Currency Translation). • Perform clearing of matched open items subject to automatic revaluation. • Provide recommendation to the client with regards to process change if necessary. • Preparation of accrual schedules to facilitate clearing. • Regular coordination and conference call with the client.
Roles and Responsibilities: • Performs diverse accounting activities in support of complex reconciliations, cash applications, client, and internal accounting policies and procedures. • Researches complex accounting transactions in support of account reconciliations for client accounts. • Performs account reconciliations. • Prepares management reports in line with Client’s and Accenture’s requirements. • Prepares GAAP entries. • Assesses internal controls and prepare recommendations in support of compliant and efficient financial operations. • Communicates and coordinates with Cash Applications Team Lead to ensure efficient financial operations .