Albay, Bicol Region, Philippines
Detail-oriented and dependable Virtual Assistant with 2+ years of experience in customer service and administrative support. Skilled in data entry, email handling, account management, and CRM documentation, with a strong focus on accuracy, confidentiality, and efficiency. Trained in Data Entry 101 and VA Starter & Mentorship, I adapt quickly to new tools and workflows while maintaining clear, professional communication. Known for being reliable, organized, and easy to work with, I take pride in supporting teams and helping businesses run smoothly.
Maintained and updated customer accounts, achieving 99% customer satisfaction. Documented customer interactions, technical actions, and resolutions in CRM platforms. Handled sensitive personal and account information in compliance with security standards. Met KPIs for accuracy, efficiency, and quality while supporting a premium international telco account.
Entered, verified, and maintained customer records with a high level of accuracy across multiple systems. Processed service orders and account updates following standardized documentation procedures. Ensured organized digital records while adhering to strict data privacy and compliance policies. Consistently met productivity, quality, and turnaround-time metrics in a global service environment.