Asheville, North Carolina, United States
I’m a detail-oriented and solutions-focused IT professional with over 5 years of experience in system administration, identity and access management, and enterprise-level support—primarily within healthcare environments. I have hands-on expertise with Active Directory, Azure, Office 365, and SailPoint, and a strong track record of improving system workflows, enhancing user access protocols, and collaborating across teams to deliver secure, reliable solutions. Over the past year, I stepped away from full-time IT work to care for a close family member during a major health crisis and simultaneously launched a small business— where I handled everything from logistics and operations to digital infrastructure and process design. That experience strengthened my adaptability, resilience, and leadership under pressure—qualities I now bring back to the tech field with renewed perspective and drive. I’m now actively seeking new opportunities where I can bring my technical skills, real-world problem-solving, and sense of purpose to a mission-driven team
CO-CREATOR AND CO-HOST OF POPULAR NERDIST SHOW FOLLOW THAT. LAUGH YOUR ASHEVILLE OFF COMEDY FESTIVAL 2013,2015,2016 10,000 LAUGHS COMEDY FESTIVAL 2015 (BEST OF THE FEST) ORLANDO INDIE COMEDY FESTIVAL 2015 SAN FRANSISCO SKETCHFEST 2016 BIRD CITY COMEDY FESTIVAL 2016 BRIDGETOWN COMEDY FESTIVAL 2016 BLUE WHALE COMEDY FESTIVAL 2016 BIG PINE COMEDY FESTIVAL 2016 LAUGHING SKULL COMEDY FESTIVAL (BEST OF THE FEST) 2016
Providing system access to users within Yale New Haven Health system. Verifying user identities. Granting access to users based on identity and role within the system. Create and document a procedure for reconciling and reclaiming licenses Verifying and Provisioning user accounts utilizing Sailpoint identification. Conduct software license inventory checks Creating and managing network shares and Active Directory Security groups. Utilizing ServiceNow for managing ticket queues and flows. Collaboration with multiple teams to complete tasks and ensure customer satisfaction. Keep an eye on expenses and recommend appropriate actions when problems arise
•Support Healthcare users with folder creations, permissions, and security. •SOP development and creation. •Advisor for Microsoft 365 Administration. • Provided VPN support for healthcare users. •Analyze and resolve user email account in the Exchange Server in a timely and accurate fashion. •Maintained Microsoft Exchange e-mail accounts and public folder access through Microsoft Exchange System Manager. •Created/modified user account, security groups, and distribution list to protect company proprietary information via Azure Active Directory. •Configure users, groups, group policy objects, service accounts, application layer services and other objects via Azure Active Directory.
-Managed IT functions of business, including hardware, software, and network systems. -Office 365 Administration. -Azure Active Directory Management -Deployed Laptops, phones and tablets with Azure Portal. -Supported users by troubleshooting and solving issues. -Kept systems ready for emerging security threats through regular patches and reviews. -Tracked system performance to report on activities, breaches, and trends with Azure Security. -Helped technical team install, configure, and customize networks. -Maintained and monitored technical support mailbox for 4,0000+ -Installed and managed system peripherals such as monitors, scanners, and printers.