Greater Delhi Area
(ImmediateJoiner)As a Global IT Support Admin at ION, I apply my expertise in M365, Active Directory, EntraID/Azure AD, Jira, Confluence, WebEx, and Microsoft Teams to support IT infrastructure and operations. With an ITIL Foundation Certification in IT Service Management, I embrace a structured and process-driven approach to ensure operational reliability and efficiency for the organization. Over 8+ year of experience in IT support and systems administration has shaped my ability to deliver consistent and effective end-user support. At ION, I focus on fostering seamless collaboration, maintaining efficient IT services, and enhancing overall user satisfaction.
A company that provides trading and risk management solutions IT Asset Management: Managed software and hardware assets, ensured compliance, tracked licenses, and implemented cost optimization using Lansweeper License & Vendor Management: Oversaw license tracking, renewals, and vendor coordination Active Directory Administration: Managed user and computer lifecycle, including account creation, modification, deletion, password resets, JML activities, user attributes, and OU/domain management Microsoft 365 Administration: Managed users, licenses, Exchange, Teams, SharePoint, OneDrive, mail flow, and performed basic PowerShell operations Azure AD / Entra ID Administration: Managed user lifecycle, licenses, roles, MFA, and SSO-enabled enterprise applications Managed Jira & Confluence user accounts, groups, roles, and project permissions, ensuring access control, license compliance, and onboarding/offboarding support Azure VM Support: Monitored and maintained Azure VMs, performing start/stop/restart operations, user support, backup verification, and incident escalation Virtual Machines Management: Managed VMs on vSphere and Ovirt, including updates, restarts, and connectivity troubleshooting IT Support Troubleshooting: Identified and resolved issues with desktops, laptops, servers, network shared drives, and software remotely Training & Onboarding: Trained new Joiners on processes, procedures, and technologies, and managed onboarding and offboarding processes Internal Application User Management: Handled user account management on internal applications Administered Webex accounts, licenses, meetings, and policies, providing user support, troubleshooting, and ensuring compliance Applications Used: BitLocker, Jamf Pro, Cisco AnyConnect VPN and Zoom Operating System: Microsoft Windows, macOS and Linux.
A robotics company specializing in supply chain automation End-to-end IT asset lifecycle management (SAM G HAM) using Jira Centralized asset inventory, compliance, and audit readiness License management, renewals, and vendor coordination Cost optimization through asset utilization and TCO analysis ITIL-aligned policies, SOPS, and process automation Support, Troubleshoot, Maintain and Administrate - Hardware, Software, and Network Configured and maintained PBX and VoIP telephone using SIP-based systems. Use remote desktop tools - TeamViewer, Ammy Admin, Any Desk, GOTO Assist G Microsoft Teams Operating System: Microsoft Windows, macOS and Linux.