New Delhi, Delhi, India
I am a results-driven Senior Operations professional with over 7+ years of experience in driving service delivery excellence and optimizing process efficiency. My career is built on a foundation of managing high-performing teams and exceeding complex KPIs within the BFSI and automotive sectors. Currently at Concentrix, I lead daily operations and mentor new hires, consistently maintaining 95%+ customer satisfaction ratings while reducing average handling time by 15% through process streamlining. I specialize in bridging the gap between sales and operations to ensure seamless client retention and transaction execution. My approach combines strategic communication with technical problem-solving. I excel at cross-functional collaboration, ensuring that internal processes are optimized to deliver maximum value to the stakeholder and the end-user alike. With a PGDM in Marketing and a background in high-value sales operations , I am passionate about utilizing data-driven decision-making to solve complex operational challenges.
• Managed end-to-end client acquisition and retention, achieving monthly sales targets consistently. • Delivered virtual presentations and warehouse tours to prospective clients, increasing conversion rates. • Built long-term client relationships and managed a robust CRM pipeline for sales forecasting. • Coordinated with operations teams to ensure timely and efficient service delivery.
• Managed sales operations for the Bikes vertical, closing high-value deals via calls and digital channels. • Achieved 120% of monthly sales targets through proactive client engagement and strong negotiation. • Streamlined sales processes, enhancing lead response time and customer satisfaction. • Partnered with operations teams for smooth transaction execution and post-sale support.
• Consulted clients on forex and remittance solutions, ensuring compliance and client satisfaction. • Handled 100+ customer interactions weekly, maintaining a high conversion ratio. • Collaborated with partner banks to ensure smooth transaction processing and resolution of client issues. • Increased repeat customer rate by 15% through exceptional service delivery.