Dublin, County Dublin, Ireland
I am a Customer-Centric Engineering Apprentice at Salesforce, beginning my career in the technology industry with a strong interest in how digital solutions improve customer experience and business operations. Before transitioning into tech, I gained valuable experience in customer-facing roles across retail, hospitality, and service environments. In my current retail position, I manage day-to-day store operations independently, which has strengthened my organisational skills, accountability, and ability to make decisions in a fast-paced environment. Through these roles I developed strong communication, customer relationship, and problem-solving skills. I now aim to combine these strengths with technical knowledge as I learn how CRM platforms and cloud technology help organisations improve customer engagement, streamline processes, and drive business growth. Currently focused on developing my knowledge within the Salesforce ecosystem while building both technical and business skills.
Processed customer transactions accurately and efficiently. Maintained stockroom organisation and ensured shop floor standards were met.
Delivered friendly, professional service in a busy environment. Prepared and served a range of drinks and food items to company standards.