Noida, Uttar Pradesh, India
I’m a dedicated ServiceNow Developer with around 4 years of experience in building, customizing, and integrating ServiceNow solutions to make IT processes smarter and more efficient. I enjoy working across ITSM modules like Incident, Change, Problem, and Service Catalog — designing workflows, developing scripts, and creating integrations that simplify complex operations. My focus is on automation and cross-platform integration, whether it’s connecting ServiceNow with other enterprise tools or improving user experiences through clean, scalable workflows. I believe in writing efficient, maintainable code and using the platform to deliver measurable business value. I’m always exploring ways to enhance service delivery, reduce manual effort, and drive innovation through the ServiceNow Platform. Passionate about continuous learning, collaboration, and delivering reliable solutions that make a real impact.
• Built Scripted REST APIs in ServiceNow to integrate with JIRA (automatic Story creation & updates) and an OS patching tool (Change details retrieval and status updates), enabling automation and cross-platform visibility. • Streamlined Windows/Linux server orchestration through Workflows and Flow Designer, reducing manual effort by ~50%. • Automated Azure Virtual Desktop (AVD) provisioning & decommissioning using catalog and workflows, cutting fulfillment time from days to hours. • Developed a consolidated REST API to retrieve all Service Catalog Request details (RITMs, tasks, variables, comments) for a user in a single JSON response, improving external portal integration efficiency by 40%. • Implemented uni-directional e-bonding between ServiceNow instances, synchronizing Change Requests and ensuring cross-instance visibility. • Developed ATFs to automate testing of Catalog Items, Workflows, and Business Rules, reducing manual regression testing effort. • Performed Prod → UAT cloning to refresh test environments for QA cycles. • Configured and customized ITSM modules (Incident, Change, Knowledge, CMDB, Service Catalog) to align with business requirements. • Developed Client Scripts, Business Rules, UI Actions, and UI Policies to enforce complex business logic and reduce manual errors. • Localized notifications in 5 languages to support global case management.