Orlando, Florida, United States
Results oriented professional with over 16 years of IT experience in Applications / Systems Analyst role working on all phases of product life cycle from feasibility studies to system implementation. Able to handle multiple projects with very tight deadlines. Database administration. Corporate Datawarehouse with wide variety of data sources, support and administration. Troubleshooting, root cause analysis, correcting process breakages, and resolving data integrity issues. Business Application and Engineering Tools installation, administration and end user support. Analysis of the AS-IS Business model to produce the TO BE model. Communication with the user community and translation of business requirements into technical specifications. Production of very clear specifications for feasibility studies, functional requirements, system implementation strategy, user procedures and system guides' Knowledge of Data Analytics tools, SAS, RStudio, Amazon cloud tools, SQL databases, Engineering Tools Applications such as subversion, Jira, Confluence, Windows Systems, Active Directory, Network Architecture, Windows Servers. Specialties: Amazon S3 tools, Azure AD, Application implemetation installation and support, Engineering Tools applications, Business Systems Applications, SAS, CRM, SharePoint online, O365 Applications, Change management. International experience, fluent in Spanish.
• Strategic partner to key internal departments and 3rd party vendors or partners to translate business needs into technical requirements Provide application level support and administration services for business critical applications. Maintain business applications in a manner that ensures hot fixes, patches, and upgrades are executed as needed to ensure optimal performance of the platform Manage cloud-based, SAAS, or outsourced relationships related to business systems Work with application / platform vendors to properly plan the architecture of the required infrastructure to support current and future needs Serve as primary IT contact for key technology partners Manage outsourced support / maintenance contracts for Analytics, CRM, and Retail Work closely with Server and Storage staff to execute upon key tactical tasks to ensure reliability, scalability, and availability of needed systems and platforms.
Upgraded JIRA, Confluence to new versions Setup Bamboo, Crucible/Fisheye Split JIRA servers to separate locations. Integrating Salesforce and JIRA. Setup SharePoint server 2007. Moved and Setup subversion and Apache servers
IT Business Analyst. Created fully automated Change Management tool from Business requirements using Atlassian JIRA. The tool generates and assigns tasks and sends notifications. Enterprise Business Processes. liaison between engineering and IT Engineering Applications support. SharePoint 2013 in the cloud administration. SalesForce administration and customization deployment. SharePoint 2010 Server setup and deployment. Setup and moved Subversion server to new hardware, Confluence, Bamboo, Crucible-Fisheye and Jira servers and deployed application, integration with multiple AD Domains, SSL running Apache. Administer Subversion, Confluence and Jira servers, administer applications by creating new projects, create flows, issue types and permissions . Engineering Business Processes Analysis. Support Pro-E, Cadence, Flex LM for different type of software tools.
Network support
Engineering processes analyst, PLM cycle, Agile PLM system implementation. Engineering applications administration and support. Installed and configured SQL server and application for PDM System, streamlining and implementing engineering processes. Deployed Agile PLM from legacy system. Installed and deployed CAD vault system for Inventor for local and satellite offices overseas.
Managed desktop lead and two technicians to support 300+ users. Configured, maintained, and generated backups for NT servers, including user account and access management. Migrated Xros Division servers and 160+ users to the Nortel network infrastructure. Installed, configured, and supported desktop and laptop PC hardware: Dell, Micron, Toshiba, Compaq, and HP. Installed and configured application software: Solidworks, Orcad, Agile, AutoCad, Pro-E, Visual DSP, Visio, and MS Office products including Outlook, Excel, Word, and Powerpoint. Installed and supported server-based applications: Altera FPGA, OrCAD, Agile, Oracle, and MS IIS web server. � Coordinated contractors and the migration of purchasing database to Oracle based application. Primary Xros technical representative to Nortel IS; regular metrics to Nortel IS management. Supported applications, servers, PC support, and Ethernet network. Wrote test scripts in TCL/TK, shell, and TL1 command line input. Configured Optical Cross Connect Switch to run tests for system verification. Ran test cases exercising cross connect using Gnubi optical test equipment and scripts. Logged test results and bugs using T-CAT software. Assigned bugs to different groups for resolution using Clarify e-frontOffice application. Demonstrated bugs to engineering staff and participated in resolution. Validated bug fixes following engineering corrections. Tracked bugs and generated reports using BussinessObjects web-based application.