Paços de Ferreira, Porto, Portugal
Technology professional with 20+ years of hands-on experience in digital transformation, always exploring new technological solutions to drive impact. Background across multiple industries and service environments, with a strong focus on creating, planning, and implementing digital solutions that enable business growth and operational excellence. Curious by nature and motivated by challenging, high-impact projects The best is yet to be done
Backup management and monitoring using Veeam, Datto SaaS BCDR, Altaro, MSP360, and Macrium. Provides infrastructure support across Hyper-V, SQL Server, and Microsoft 365 environments. Performs operating system deployment, configuration, patching, and ongoing maintenance for Windows-based systems, leveraging Microsoft tools to ensure system reliability, security, and business continuity.
Manage and monitor backup solutions (Veeam, Datto SaaS BCDR, Altaro, MSP360, Macrium). Provide infrastructure support across Hyper-V, SQL Server, and Microsoft 365 environments. Deploy, configure, and maintain Windows-based systems. Ensure system security, reliability, and business continuity.
Remote IT Support: Provide efficient and responsive technical assistance for remote users. Backup Management: Expertise in managing backups using tools such as Microsoft 365, Veeam, Datto BCDR, and MSP360. Microsoft 365 & Azure: Administer, manage, and optimize Microsoft 365 environments, including Azure cloud services. Network Support: Configure and troubleshoot network protocols including DNS, IP addressing, and VLAN setups. erver Management: Administer and maintain servers with a focus on virtualization using Hyper-V. Operating System Administration: Manage and optimize Windows operating systems to ensure seamless performance. Group Policy Management: Create, deploy, and troubleshoot Group Policy Objects (GPO) to enforce security and operational policies across the network.
Responsible for IT and Information Systems strategy, governance, and continuous improvement, aligning technology initiatives with business objectives and operational excellence. Led the end-to-end modernization of the company’s IT landscape, acting as Project Manager and Product Owner across multiple transformation initiatives. Key Responsibilities & Achievements • Directed the complete infrastructure redesign, including clustered server topology, high-availability architecture, and network restructuring with full certification. • Owned the roadmap and delivery of core business systems: ERP, CRM, Shop Floor Control, and BI platforms, ensuring seamless integration and process optimization. • Led cross-functional projects integrating ERP with modeling software and Business Intelligence tools for real-time operational and financial analytics. • Designed and launched an online order management platform, fully integrated with internal systems and customer environments. • Managed stakeholder communication, vendor coordination, scope definition, budgeting, risk management, and delivery timelines. • Ensured business continuity through robust backup and disaster recovery strategies. • Drove standardization of IT governance, infrastructure, and system architecture. • Provided integration and technical support for key strategic customers. Core Competencies & Technologies • Project & Program Management • Product Ownership & Roadmap Definition • IT Infrastructure & Systems Architecture • ERP & Shop Floor Control Systems • Business Intelligence (Qlik) • Server & Virtualization: Hyper-V, Windows Server • Enterprise Backup: Veeam, StorageCraft • Networking & Communications: Aruba/HPE Switching & Access Points, GSM, FTTH • Servers & Storage: Fujitsu, HP
Monitoring, developing, and optimizing critical information systems, with a strong focus on project management, continuous improvement, and alignment with international best practices. Key Responsibilities & Achievements • Managed and enhanced the Document Management System, ensuring system reliability, performance, and alignment with internal operational processes. • Led the implementation and optimization of maintenance management software, including: o Coordination of a multidisciplinary and international team o Technical stock migration and data structuring o Definition and monitoring of operational KPIs (MTBF, MTTR, MPd, Availability) o Standardization of preventive and corrective maintenance processes • Contributed to ITIL-based service management initiatives within IKEA Industry, ensuring compliance with IT service governance best practices. • Managed mobile and fixed telecommunications infrastructure. • Integrated systems and developed analytical reporting through Business Intelligence tools. Core Technologies & Frameworks • Service Management: ServiceNow, WhatsUp Gold • Maintenance Management: MaintMaster • Development: ASP.NET • Virtualization: VMware • Frameworks & Methodologies: ITIL, Scrum • Business Intelligence: QlikView • Networking: Cisco
Supported digital transition and software migration projects. Implemented ITIL-based service management processes. Key user (Power User) for Aretics T7 maintenance system.
Microsoft Dynamics (Navision) Cloud implementation. Data migration, migration to the Dynamics platform, integration with Accounting, stock, other financial information. ERP startup and development. Main services provided: -Data migration; -Microsoft Navision; -SQL; -RDP; -Windows Server; -ERP Primavera/Sage/PHC/Eticadata; -CRM; -Project management;
Led Microsoft NAV ERP implementations across 3 countries. Managed data migration and system unification for 500+ customers. Provided technical consulting and process optimization.