Terrell, Texas, United States
"The secret of success is to do the common thing uncommonly well." - John D. Rockefeller, Jr. I am a versatile and analytical strategic leader in business technology, with more than 20 years of experience identifying the growth processes, design, and infrastructure of global organizations. I have a demonstrated track record of positioning IT as a vital partner for business operations by identifying critical functional criteria and the solutions needed to achieve business goals. I am a strong project manager overseeing key milestones and full-lifecycle leadership for complex enterprise-wide projects. I have proven the history of building top-performing IT departments and teams from the ground up, being able to shape highly skilled talented teams with cross-functional expertise, as well as identifying key processes and tools. I am committed to leveraging technology and process automation as a tool to improve performance metrics, ROI, and cost control for significant bottom-line impact. Effective team leader with active coaching, mentoring, and training skills, and possess multi-task capacity, working independently and in a team, as well as the flexibility to meet shifting goals and tight deadlines. I possess outstanding verbal and written communication skills with excellent interpersonal, administrative, and organizational skills to communicate and operate in a fast-paced and challenging environment with various departments and the public. I am assured that my commitment to dealing with multiple roles and activities under high-pressure situations & tight deadlines would yield impeccable results. Areas of Expertise: Excellent Communication Skills IT Governance Technology Project Management Team Building & Leadership Strategic Planning Systems Analysis Business Technology Requirements Management Infrastructure Operations ERP Systems Technology Roadmaps Systems Implementation Software Design Datacenter Management Process Automation Continuous Improvement Stakeholder Engagement Reporting Systems Vendor Relations Consolidation & Refresh Projects
I am accountable for all areas of IT, including but not limited to PCs, servers, thin clients, printers, phone systems, security and CCTV, network, internet, software development, and systems integration. I have worked with many teams to define and improve processes and sought to improve the company through technology at all levels and worked on the corporate operations manual as part of a companywide COBIT initiative. I have implemented an asset management tracking and ticketing system and procedures for on boarding, and off boarding employees, mobile phone polices, and numerous others. I have stabilized faltering Radius ERP system, including data collection, hardware and software issues, and user training. Complete network upgrade, including all core, IDF, and user stack switching. Implemented an automated reporting system using Crystal Reports and designed or developed hundreds of reports to assist in the day to day production efforts, financial reporting, purchasing, and auditing
I have skillfully balancing high-level strategy and direction for business operations, technology infrastructure, and marketing/branding. Shaped essential road-maps are defining long-term and short-term plans for IT architecture, hardware, software, systems, equipment, and automation. Conceptualized and launched innovative marketing campaigns, strategies, and branding initiatives, and nurtured relationships with current and potential clients. Improved marketing and company brand positioning by revitalizing brand presentation; delivered a re-branding project with a new logo and associated promotional materials. I have boosted the company to a record-breaking 2 consecutive years in market share capture, revenue growth, and new customer acquisition, with patient census growing to 200% of previous years after consecutive years requiring outside capital to continue operations. Automated and optimized diverse vital processes by transitioning from manual to web-based workflows and tools.
Evolved in an ever-changing environment to provide exceptional oversight and direction for multiple disciplines and departments, including profitability managing the $5 million catalog department, overseeing the prepress and library departments, building a reliable IT support presence for online catalog marketing, and expanding the IT team into a key internal operation and technical support organization. Presented pitches to Fortune 500 clients, directed planning and execution of core systems and automation projects, consistently sought opportunities to improve efficiencies and reduce costs, and managed cross-functional teams. Developed and nurtured a best-in-class IT department with the degreed, qualified engineering talent needed to meet and exceed the standards of Fortune 500 clientele. Boosted work volume at reduced headcount for a key line of business, accounting for 40% in revenue by launching a new management system, which also lowered spoilage, production cycle times, and costs.
Founded and managed a multidisciplinary consulting firm focused on IT development and consulting real estate acquisition and rehabilitation, and real estate sales. I have consulted with companies such as Integra Color on software design, development, enhancement, and maintenance, supervised construction project management for rehabilitation of homes, including sourcing, negotiating, and leading contractor teams.