Frankfurt, Hesse, Germany
I have over 14 years of experience in the gaming industry, having worked on several AAA titles in a variety of roles, from pre-launch to sustaining service. Diligent and detail-oriented, I am hard-working and a self-motivated team player, with a sincere and strong passion for gaming and supporting game-playing communities.
Community manager @ Crytek
Supervisor – CEX Exchange (webuy.com) – CEX Shannon November 2016 – Present - Store Supervisor Key Achievements: o Supervisor for the new store opening (NSO) for CEX. Supervised a team to help, build, stock and open the 30th store in the CEX franchise in Ireland. o Manage and train a team of 6 staff through the opening and continued running of the Shannon store. o General store management – training, stock taking, cash management, day to day store operations
- Senior Admin for Battlelog (battlelog.battlefield.com) - Community Manager for Answer HQ covering Battlefield, Crysis and Titanfall - Social Advisor for @AskEASupport o Assisted with the development of Answer HQ (EA’s player to player help forum) through its Beta phase, including the creation of the “Hero program” (player incentive initiative), as well as creating policies and processes for WWCE Community o Project Manager for the WWCE Community reporting blog. This is an internal blog that allowed other departments to keep up to date on the latest escalations or info from the community team and forums o Worked with the development and QA teams on each Battlefield product (BF3, BF4, BF:Hardline) and Battlelog to improve the communication and sentiment quality, as well as the products and services themselves, for both players and staff. o Improved the overall health of the Battlelog/Battlefield community, through the redesign and expansion of the Admin team in the following ways: • Moderation of the forums; establishing a more detailed set of guidelines for players; removing inappropriate and unwanted content and their creators. • Managing the moderation team including performance reviews, coaching and training as well as creating a “Moderation guide” and a “ban matrix” to synchronize the team and ensure best practices are carried out at all times o Established and managed a weekly game night known as “Friday Night Battlefield” for over two years. • Coordinated with the marketing team to advertise the event weekly • Created the content for the advertising on Twitter • Scheduled, hosted and participated in the events, which developed into a second night for Battlefield Hardline, and created subsequent events to coincide with content/patch releases