San Francisco Bay Area
I partner with business leaders and executives in a positive, creative, and shared vision & goal-oriented manner while bringing data-driven insights; with demonstrated international experience building/growing teams, effectively execute high impact and/or complex organizational projects to bring products to market, acquire and retain customers, improve operational scale, and drive revenue growth. I have led teams in the technology and fintech industries, across the product lifecycle, and at Series B early-stage startups to established large enterprises. I have built and led teams to achieve and deliver project, product, operational, and strategy outcomes – applying direct and channel go-to-market strategies supported by market research and data-driven insights.
At FalconX I led the team focused on Biz Ops, Business Intelligence, Sales & CRM Operations, and operational improvements to help our internal partners make data-driven decisions, improve and automate processes. We work across Product, Engineering, Operations, and Finance to enable insights of clients and internal processes to help define near-term and longer-term projects and programs through robust business analytics that includes block-chain analytics. Responsibilities also included incubation, execution and ongoing automation of strategies supporting product, trading, revenue, and operations areas alike.
I led Business Operations scale-enabling process and automation programs, incubated and built foundational business intelligence capability. I also provided Sales Operations leadership supporting improvements to the CRM, enabling the CRO and global sales team.
Head of Global Service Operations and Chief of Staff for $170M+, 90%+ gross margin global support business. Spearhead strategic planning, operations and service partnerships for entire Services organization, business intelligence & visualization, inclusive of Service Renewal Operations and Service Supply Chain • Manage and transform Service operations and portfolio • Implementing new critical serviceability processes ensuring NPI readiness, high SW quality and usability - head Support PLC management • Introduced and matured comprehensive business analytics to enable scale and business process automation solutions dramatically increasing productivity, partner and new logo onboarding