Greater Philadelphia
I lead EaaM (Experience as a Medicine) explorations and efforts because the Experiences surrounding care have clinical implications. Broken health experiences are some of the best problems to solve. As a leading and Trusted CXO advisor, I help leading global life sciences companies understand and optimize the customer and colleague experiences adjacent to products and brands. I have a deep understanding of the healthcare landscape and trends, from life sciences, device, systems, payers, consultancies, future-fit agencies, technology innovators and integrators, and the vast array of connected health Imagineers from start-ups to industry leaders. I am the Arthur Kirkland (Al Pacino's Character in And Justice For All) of Healthcare. https://www.youtube.com/watch?v=sA0glbG6c-8 "The whole system is out of order!" Solution Architect, Product Designer from idea to impact, Healthcare Technology, Behavioral Design, Brand Storyteller, Brand Strategy. Business Builder, Goal Crusher
Rx4CX is designed to help life sciences companies establish a customer experience value Mindset, Assess and shape their Skillets to execute and deliver, and select ideal Toolsets and partners. I write about these fascinations in my newsletter, RX4CX.
Content advisor
I help health-focused organization understand & execute Voice of the Customer Efforts. The experiences surrounding medications, devices and delivery must be as magical for people as industry's products and procedures. But software is never the solution. Mindsets, skillsets, and value start from within. For #lifesciences , actions centered on the Voice of the Customer inspire empathy, they enable compassion, they build trust, and they drive positive and surmountable change in how we engage, support, and care for the people who need what we do.
https://www.thecombine.nyc NYC's Media Lab Combine seeks to coordinate the community of faculty, entrepreneurs and media executives and technologists that participate in the Lab to build a ‘spinoff engine’ focused on commercializing media technologies from universities. The program is supported by funding from the Mayor’s Office of Media and Entertainment, the New York City Economic Development Corporation, and through the support of NYC Media Lab’s corporate membership. The goal for the Combine is to match new technologies emerging in university labs, studios, classrooms and dorms with a program and resources to commercialize them. Key to the proposition is mentorship and market access from technologists and executives at NYC Media Lab member companies. 2018 will mark the third cohort of the program.
Advisor to top health tech start-up innovators on customer experience, market, and company/customer narrative / story telling