Grand Rapids Metropolitan Area
Proven Sales and Services Leader with extensive experience in Executive Leadership, public speaking, team building, mentoring and launching new initiatives with fortune 500 companies. A discerning professional leader that can resolve client issues. Experience in team development and mentoring future leaders. Exceptional skills in: ☑ Professional Services ☑ Customer relationship ☑ Business Strategy ☑ Team Building and Mentoring ☑ Customer Focused ☑ Process improvement ☑ Strategic Planning ☑ Staff Management ☑ P&L Management ☑ Executive Team Leadership
Responsible for services with our Healthcare clients in the Central region
Responsible for building the services and PMO practice for Beyond IT's RPA practice
Managed the global presales organization. Lead the day to day interaction and strategy of presales with our clients, sales, delivery organizations and marketing. Worked to strategize the right mix of skills and talent for sales opportunities while ensuring we moved to the trusted advisor role with each client.
Managed the Operations, Vendor Management and PMO Worked with the Operations and contract team to ensure alignment and proper prioritization of contract creation and staff scheduling for the services organization. Worked with the PMO to create proper intellectual property on all completed projects while establishing a proper PM framework for our clients.
Sr Service Manager for the Great Lakes Territory for Services. Worked with sales and OEM's and presales to strategize, negotiate and win services and hardware deals. Worked with strategic enterprise clients to properly staff projects and resolved any client satisfaction issues. Also created and lead 3 national services team around Stadium Vision, Connected stadium and Video teleconferencing.
Managed the West Michigan Services Team. Managed and led the West Michigan Professional services team while also strategizing with the sales team on how to win and grow services and hardware deals. Staff planning and forecasting with the PMO and resource team was critical to the success of client engagement.