Atlanta, Georgia, United States
With an extensive history of documented achievement, I am an Executive diversely skilled and deeply experienced in leveraging multidivisional/companywide metrics to drive core operational changes aligned with corporate goals. Comparing baseline to target data and developing both strategic and tactical business plans, I implement cross-functional initiatives that empower leadership to significantly increase profitability, improve efficiency, drive cost reduction, and effect turnarounds. I establish standards of accountability, coaching leaders through change management strategies, engendering ownership, cohesion, and commitment to a unified vision throughout organizations to the staff associate level. These strategies have consistently produced successful results with significant ROI in each of my corporations. Currently, I am CIO and SVP at Cox Enterprises. I’m also an independent Director for Genuine Parts. I held senior level positions at the City of Atlanta (COO) and Cox Automotive. At Orbitz Worldwide I was VP of Customer Experience and delivering extensive gains across all operational metrics. In 2011, I accepted the role of Senior Vice President with Jones International University, a fully accredited online university named among the world’s top 10 online global universities. Within a year, I received promotions to Chief Operating Officer and President, accomplishing record increases in profitability, enrollment, and student satisfaction. Specialties: Executive leadership, Technology, Turnaround Strategy, Execution, Operations, Call Center Management, Customer Service, Supply Chain Management, International Business, Customer Fulfillment, Strategy Development, Vendor Management, Project Management, Profit & Loss, Business Impact Analysis, Operations, Program Development, Global Operations, Sales, Marketing, Efficiency, Leadership, Cost Reduction, Profitability, Startups, B2B, B2C, Technical Operations, Profitability, Supply Chain, Vendor Management
• Lead Delta's largest frontline team of over 30K employees at 290 airports, ensuring on-time performance and exceptional customer experience. • Manage $4B P&L. • Spearhead Delta's Global Clean organization, Cargo and Ground Service Equipment organization.
Audit Committee
Responsible for oversight and direction of corporate IT and business leaders on strategy, standards and opportunities for data analytics and business intelligence, development and support, infrastructure, security and technical services. Key contributor to the company’s overall corporate strategy and planning process and responsible both for corporate IT operations and for technology and digital innovation.
Executive on loan from Cox Automotive. Directly manage all city operating departments and related agencies including Aviation, Police, Fire, Corrections, Parks, Recreation, Planning and Community Development, Public Works, Watershed Management, Human Resources, Procurement, Information Technology, Sustainability and Enterprise Assets.
Responsible for leading a group of leaders within the performance & advising team to set the strategic direction and objectives of a client’s digital marketing and retailing strategy and transforming the client experience. Partner closely with Autotrader, KBB and Cox Automotive.