Richard West

Leading Complex Managed Services Proposals

Ilkeston, England, United Kingdom

About

I’m a Bid and Proposal Leader with 17+ years’ experience across IBM and Kyndryl, specialising in delivering complex managed services opportunities. upto £10m I lead end-to-end bid lifecycles—from qualification through to contract signature—ensuring alignment between customer requirements, pricing strategy, and delivery capability. My experience covers Infrastructure, Cloud, Network, and Digital Workplace services, supporting enterprise clients across multiple industries. Key strengths include: • Leading cross-functional bid teams (UK and offshore) • Developing pricing and commercial strategies to maximise win probability • Translating technical solutions into compelling, client-facing proposals • Managing multiple concurrent opportunities under tight timelines • Driving stakeholder alignment across sales, solution and delivery teams I’m now focused on Senior Bid Manager opportunities where I can lead complex deals, improve win rates, and deliver high-quality proposals.

Experience

  • Kyndryl (Full-time · 18 yrs 4 mos)
    • Senior Bid & Proposal Manager / Contract Management Lead
      Nov 2021 - Present · 4 yrs 8 mos

      Lead end-to-end bid management and commercial governance for multi-million-pound IT services deals across Cloud, Infrastructure, Network, and Digital Workplace. Key achievements: • Directed complex proposals from qualification through to submission and negotiation, aligning technical solution, finance, and delivery teams. • Designed and executed pricing and commercial strategies, balancing competitiveness with profitability. • Acted as client-facing lead in reviews, workshops, and escalations, ensuring customer requirements and timelines were met. • Mentored and managed a UK & nearshore bid team, embedding best practices and driving process improvements. • Delivered KPI reporting and sales pipeline forecasting to senior leadership, supporting quarterly revenue targets. • Contributed to consistent bid win rates in highly competitive managed services environments.

    • RFS Sales Lead
      Sep 2021 - Present · 4 yrs 10 mos

    • Contract Manager
      Mar 2008 - Present · 18 yrs 4 mos

  • IBM (18 yrs 4 mos)
    • Sales Specialist
      Jul 2019 - Present · 7 yrs

    • Service Line Representitive
      May 2019 - Present · 7 yrs 2 mos

    • IBM RFS Sales Leader
      Mar 2008 - Present · 18 yrs 4 mos

      Currently working on a leading Banking account my responsibility is for growing the base IT contract leveraging Client Values demonstrated by IBM. The role involves me discussing requirements with my Clients and with the aid of my Technical Solutioners providing a fit for purpose Proposal that is also Commercially sound and profitable for IBM, leveraging where possible the IBM unique value to increase sales. I am currently responsible for delivery of circa £1.5m per QTR of revenue ensuring fast hand over into Delivery and ensuring Projects progress in a timely manor to the Customers Satisfaction and to enable the billing of revenue to meet the business and my own targets. Working closely with my Financial and Project Delivery Teams to ensure we have a joined up approach to the Forecasting and reporting of Monthly and Quarterly figures to Senior Management. I also manage a team of RFS Managers ensuring they are meeting our Customers expectations in developing Proposals Prior to my current assignment I have also worked the same role in the Retail and Oil & Gas sector accounts of IBM.