Long Eaton, England, United Kingdom
Well-developed financial skills including management of a profit budget in excess of £7 million pa. Extensive project management experience and the ability to manage teams to deliver projects on time and on budget. Customer focused with concentration on the importance of service and standards in achieving long-term customer satisfaction and company profitability. Impressive communication skills in terms of both verbal and formal presentations. Extensive experience of working under the regulatory framework applicable to collective management organisations.
Responsible for the strategic managment and development of PPL's public performance licensing plus the licensing of commercial copying and anti piracy operations. Overall responsibility for developing PPL’s range of public performance tariffs. In 2013/14 development of existing and new tariffs generated an additional £9m in revenue. Provide strategic advice and guidance to PPL’s operations and legal enforcement teams in relation to both the implementation of tariffs and general policy and strategic aims. Introduced a new induction and ongoing training programme for call centre staff in 2014 reducing both staff turnover and customer complaints. Manage PPL’s public performance enforcement process and act as PPL’s sole witness in any enforcement proceedings. Overall responsibility for the dubbing revenue and profit budget. Increased profit by £5m per annum since taking control of the team in 2009 and exceeded budget every year. Provide advice on copyright legislation and act as an expert witness for the BPI Anti-Piracy Unit. Acted in over 20 successful criminal prosecutions in the past four years.
Development and management of 17 sites in central region with a turnover of £15 million and profit of £4 million.
Interim management of 18 sites in the South of England with a turnover of £13 million and a profit of £5 million reporting to the regional operations director. Increased profit conversion by 2% and customer satisfaction by 14%.
Management and development of 21 managed venues with a turnover in excess of £12 million and profit of £3 million.
Responsible for the management of 20 high street bars and restaurants in the Birmingham and Nottingham areas. Successfully managed the company’s management recruitment programme for new licensed house managers. 1999 Area Manager of the year 1998 Successfully managed the implementation of a new EPOS system across the entire estate of 700 venues. 1997/8 Voted the area manager who contributed most to the Company’s overall aims by my peers.