West Midlands, England, United Kingdom
A results driven highly effective senior manager with a proven track record, forms strong working relationships, excellent influencing and coaching skills. Successful in delivering major change through engagement and working with trade unions. Has an extensive knowledge of working in operations in senior leadership roles including, Fleet Maintenance, Fleet Management, Logistics, Network and Logistics Planning, Project Management, Distribution, and Mail Processing / Delivery. An exceptional eye for detail with ability to quickly and efficiently identify problems and build solutions, a consistent record in delivering results, through building capability and performance management; tenacious, analytical and thorough. KEY SKILLS & STRENGTHS • Consistent delivery of objectives, key performance indicators and scorecard measures. • Leadership and management of large dispersed and diverse teams by coaching, motivating and developing staff. • Developing and maintaining strong relationships with key stakeholders and customers. • Excellent analytical skills, ability to identify improvement opportunities and deliver solutions. • Delivery of continuous improvement, providing significant bottom line savings and embedding cultural change. • Commercial acumen e.g. managing budget of £19m, maintenance of 8,100 vehicles & 200 staff. • Ensuring compliance with all Health & Safety legal requirements.
Responsible for delivering maintenance services for 8000 plus vehicles in West Region of Royal Mail: • Leadership: Provided visible leadership for 200 technicians and 8 senior and middle managers by collaboration and driving performance to ensure targets, standards for reporting and performance review delivered. • Customer Management: Relationship management, interfacing with key stakeholders and customers. Exceeding targets for overdue inspections (by 0.5% to 0.4% - best nationally) and availability (by 0.2% to 97.7%). • Performance Management: Delivered excellent scorecard performance with all KPIs achieved in 2013/14. E.g. budget £1.35m underspent, best nationally. • Recruiting and developing the right people at the right time: Coached and developed high performing team – my analyst recognised as the best nationally. • Managing commercially / Leading by example: Led team to deploy maintenance services transformation programme delivering £200m saving to Royal Mail. Through negotiation and consultation I delivered the closure of 11 workshops and a headcount reduction of 36 staff. • Change Management / Collaborative working: Reviewed and successfully deployed revised opening hours at 16 workshops and introduced mobile service vehicles at 7 workshops. With involvement of staff, managers and trade union representatives. • Problem Solving/Continuous Improvement: As Plant Manager led the team at West Midlands service centre to achieve 19 points at 4th World Class Mail Audit – best nationally. • Project Management: Successfully delivered national deployment of the resource planning tool through collaborative working with managers, staff and union. • Drive and Resilience/taking tough decisions: I dealt swiftly, robustly and fairly with challenging conduct and attendance issues by keeping perspective and taking tough situations.
Managing fleet of 600 RM vehicles. Managing Supplier and Customer relationship and working with Operational colleagues. Managing O Licence. Managing safety by coaching Managers and Drivers and investgating Road Traffic Accidents, Project and Change Management: • Financial Performance Management: Significantly and consistently underspent budget - £85k in 07-08 £65k in 08-09 following 4.4% budget reduction. I achieved this by reducing owned fleet by 47 vehicles and working closely with managers. £117k reduction on external hire 07-08 v 08-09 by continued focus and grip whilst ensured customer service was maintained. • Project Management: Successfully managed the implementation of Telemetry by up skilling staff through workshops, 121 coaching and support and sharing my knowledge. • Change Management: Successfully deployed Driver Risk Assessment with the highest deployment rate within the West Territory - 78% completed in six months. • Innovation and Creative thinking: Achieved 1st place for best performance stand at the National trade fair in Oct 08. • Improving Safety: Reduced Road Traffic Collisions from 95 in 2007 to 50 2009. • Influence and Collaboration: Set up Area Transport Forum bringing together managers from different business units which built trust to underpin key achievements as listed above.
Leading, co-ordinating and deploying key projects, management and formulation of area business plan, accountable for area property plan and managing property portfolio, leading and co-ordinating area performance reviews. • Co-ordinated and deployed key projects, including feasibility study and OPEX paper for national forum on the transfer of Stoke Mail Processing to North West Midlands Mail Centre. • Delivered Area Business Plan by working in collaboration with numerous managers and frontline Staff. • Conducted area performance reviews (customer, people and finance) with Territory Director. • Organised and delivered Area Business Plan in support of national scorecard measures and area KPIs. (demand vehicle, property, and outdoor equipment plans) • Managed the area property plan and the area property portfolio.