Ashton-In-Makerfield, England, United Kingdom
I lead the MI function across across all of Energy Supply UK, owning the MI strategy, data governance framework and roadmap for enterprise reporting. I modernised the reporting estate by delivering a fully automated MI Suite, embedding Git‑based Power BI development, and introducing semantic models to expand self‑serve capability. I’ve strengthened data quality and governance through clear ownership, standards and documentation, and increased BI maturity by establishing the Power BI Community. My work has significantly improved decision‑making, consistency, and reporting reliability across the business.
I rebuilt PCSE’s reporting capability by moving the organisation from Excel‑driven MI to a modern Power BI environment. I developed team skills in SQL and data warehouse usage, introduced automation to remove manual effort, and delivered reporting solutions that improved operational performance visibility. I also strengthened MI governance through clearer standards, documentation and validation processes.
I delivered operational and client‑facing reporting, improving visibility of performance and service delivery. I automated legacy Business Objects reporting, reducing manual work and increasing speed and accuracy. I also produced bespoke analysis for clients and enhanced data quality through improved extraction, validation and transformation processes.
I improved reporting accuracy and efficiency by streamlining processes and automating key MI activities. I delivered new reporting to support operational needs and worked directly with business teams to resolve data issues and enhance the quality of MI outputs.
As a Reporting Analyst at NPower the main part of my role was to produce existing reports for various parts of Energy Services and provide expert knowledge regarding their contents. Due to my focus on both personal and team development, I gathered requirements and build new reports, while I also continuously improve existing reports and keep their End2End procedures up to date. This required me to create new VBA based macros, develop existing ones, develop new spreadsheets and business objects files, and write procedures that meet the needs of my customer to a high standard.
In my time as a Customer Service Advisor, my main role was making courtesy calls to external customers in regards to appointments to change their electricity and gas meters that were either coming up for recertification, were faulty, or were being changed due to them having changed supplier. This role I also demanded that I create and run reports on contact and access rates. I improved this process by developing a new worksheet and macro that would reduce the time spent reporting by up to an hour per day. I also provided on the spot training to my peers, assisted with conducting interviews, and provided team manager cover whilst the team helped MeterPlus gain accurate and timely meter reads and input into the CORMan system.
My role at iQor was a target driven role which required me to liaise with customers via inbound and outbound telephone calls to help resolve debt problems on behalf of various clients such as Her Majesties Revenue and Customs, Department for Work and Pensions, Studio and Blockbuster. In this role I was targeted on the quality of the data that we gathered from the customers as. In this, I gained a 100% rating in my monitored weeks. We were also targeted on the amount of money collected for the business, and in terms of this I was one of the highest earners of those with a similar amount of experience to myself. The nature of the role demanded that I understand and sympathise with each of my individual customers situation and needs.