Aurora, Colorado, United States
With over 11 years of experience as Director of Operations at Benedict's Restaurant and 20 years in the hospitality industry, I oversee multi-state business operations. Dedicated to maintaining operational excellence, I prioritize compliance with labor laws, profitability, and employee development. My mission aligns with fostering a collaborative environment, ensuring high-quality service, and driving growth across our locations. At Benedict's Restaurant, I have led initiatives such as expanding operations, refining menu strategies, and optimizing systems like Aloha POS to enhance efficiency. By reducing food costs and supporting General Managers, I have contributed to increased sales and operational compliance. My expertise spans accounting, maintenance operations, and food service management, ensuring seamless day-to-day functions across all locations.
Multi-unit operations leader across three full-service locations generating over $6M+ in annual revenue with 90+ employees across two states. Direct end-to-end operational strategy, execution, and performance management across locations, driving an 85% increase in revenue through KPI alignment, standardized operating procedures (SOPs), and operational process improvements. Own full profit and loss (P&L) management, including budgeting, forecasting, payroll oversight, cost control, variance analysis, and financial reporting. Reduced operational costs through inventory optimization, vendor negotiations, portion controls, and waste reduction initiatives. Led site expansion and location launch in Plano, Texas by managing mechanical, electrical, and plumbing (MEP) drawing approvals, construction oversight, capital expenditures (CapEx), and operational launch planning. Oversee all human resources (HR) functions including workforce planning, talent acquisition, onboarding, performance management, leadership development, employee relations, and labor law compliance. Ensure compliance with federal, state, and local regulations across Colorado and Texas, including but not limited to health department standards, OSHA standards, wage and hour laws, and employment laws. Implement and maintain Aloha Point of Sale (POS) systems to improve reporting accuracy, inventory controls, and operational visibility. Manage vendor selection, contract negotiation, procurement processes, and supplier performance to optimize supply chain efficiency. Lead crisis management and business continuity planning during COVID-19, adapting service models and maintaining operational stability. Assisted in asset sale transitions and trained incoming ownership teams on operational procedures, systems, and business continuity.
Managed daily operations for a high-volume, full-service restaurant with 30+ employees and 2 Assistant Managers. Oversaw day-to-day business operations including staffing, scheduling, budgeting, inventory management, and customer experience. Reduced food waste and improved cost controls through inventory management systems and operational process improvements. Directed recruitment, interviewing, hiring, onboarding, and staff development to build high-performing teams with cross-functional leadership. Ensured compliance with health, safety, and labor regulations through audit preparation and operational oversight. Managed financial reporting, daily cash reconciliation, weekly inventory, and performance tracking to ensure financial accuracy and accountability. Strengthened guest satisfaction and online reputation management by resolving escalated issues and improving service standards across multiple teams.