United Kingdom
I am passionate about technology in my professional and personal life, with over 20 years experience in all aspects of IT support, projects and team leadership. I have experience working in both the public and private sectors, as well as managed services providers. I am currently working as the Head of Technology for Bolton Council.
Leading multiple teams providing operational support to some of Agilisys’s largest clients. I work closely with Service Delivery Managers and other operational teams to plan and execute good customer outcomes. • Leading teams across multiple public sector customers. • Monitoring and reporting against KPIs and SLAs. • Identifying opportunities for improvement and applying best practice solutions. • Managed a team of Field Engineers and VDI Support Technicians. • Work closely with other support teams to achieve positive customer outcomes. • Reduced wait times and improved customer satisfaction scores.
Initially joining Agilisys as Team Manager for a local partnership operating in the North West. Within the first year of my time at Agilisys I was identified for promotion to the National Head of Field Services.
I worked at Bureau Veritas for 17 years. I fulfilled multiple IT roles during that time, each time progressing either technically or in a leadership context. I held the following key responsibilities and positions. 2018 – 2021 Information Technology Lead • Manage a team of 15 IT technicians, across 5 countries. • Supervise the delivery of Desktop and Server support. • Compile, monitor and forecast a multi-million pound IT budget. • Provide highlight reporting to stakeholders and executives. • Implement new processes for the smooth operation of the IT environment. • Lead and report on a programme of IT projects. 2016 – 2018 Systems Administration Team Lead • Lead the resolution of priority incidents and stop work problems. • Build and prepare disaster recovery solutions. • Mentor and coach junior team members. 2009 – 2015 Network & Security Administrator 2006 – 2009 Project Co-ordinator 2004 – 2006 Desktop Support Engineer