San Antonio, Texas, United States
Multitalented, service oriented professional supported by outstanding record of career progression and visible achievement in operational productivity, customer satisfaction and quality drive initiatives.
Responsibilities: · Assist in the coordination, monitoring, and evaluation for district-wide Technology projects using basic knowledge. Assist with the implementation of new and existing programs and initiatives designed to address the needs of future development and enhancements for SAISD projects using little latitude for independent judgement. · Oversee multi-million-dollar projects focused on security surveillance, alarms, access control, cabling, infrastructure design, and devices that connect to the technology infrastructure · Serve as a liaison; establish and maintain partnerships with various external organizations, interact and collaborative with other departments within the district. · Assist with collecting data required to accurately evaluate technology program performance and effectiveness; applies basic knowledge to assess data and report on program results. · Contribute to the development with technology project management using little latitude for independent judgement; provides necessary materials to effectively support technology projects. · Participate in the development of bids, proposals, standards, and documentation of configurations and procedures associated with technology planning using basic knowledge. · Develop comprehensive project plans, including scope, objectives, timelines, resource allocation, and budget. · Establish project milestones and key performance indicators (KPIs) to track progress. · Lead project teams to execute project plans and ensure alignment with project goals. · Monitor project progress, track milestones, and ensure projects are completed on time and within budget. · Manage changes in project scope, schedule, and costs using appropriate verification techniques. · Collaborate in the design, installation, and integration of cabling infrastructure, security surveillance systems and alarm systems. · Ensure compliance with security standards and best practices. · Coordinate with architects, engineers, vendors, and contra
Responsibilities: · Assist with the implementation of new and existing programs and initiatives designed to address the needs of future development and enhancements for SAISD projects · Collaborate with other departments, outside organizations, and marketing, board members to assist in resolution of issues and best practices · Serve as a liaison between all departments to ensure all communication was given orally and verbally · Contribute to the development of technology ideas, guidelines, and standards to mirror SAISD visions · Install, test, and maintain the district’s network hardware, personal computers, software, and related equipment. Diagnose and resolve network connectivity · Monitor and analyze system utilization and recommend improvements · Assist with the installation, maintenance, troubleshooting, and repair of network equipment · Diagnose and repair network connectivity and hardware issues · Imaged, reformatted, and provided backups on all desktop and laptop devices. Entered correct domains, updated all manufacturer and Microsoft/Apple updates · Maintain network design and configuration documentation. Work with end users to identify needs and correct problems · Implement, and maintain districtwide network security for all systems by maintaining network, Internet, and e-mail accounts · Run backup procedures on all networks and workstations on a regular basis and restore district data as needed · Compile, maintain, and file all reports, records, and other documents required · Work with software and hardware vendors to maintain appropriate product support · Create and maintain spreadsheets to document and track department initiatives
Responsibilities: · Lead advisor for team, supervised and monitored installation and device repairs · Collaborated with engineers, data scientists and upper management to develop living support documents · Served as a liaison with vendors to assist with installation and device repair · Advised management of technology trends · Communicated guidelines and procedures to staff · Created training materials to assist new agents in meeting goals for advisor roles · Contributed to the development of technology ideas, guidelines, and standards for a variety of area to include, troubleshooting, system upgrades, designs, and standard troubleshooting steps · Technical support for iPhone, iPad, and iPod, IMAC, MacBook, Beats and iTunes · Technical support for OS software, mail, connectivity issues, browsers, updates and third party · Hardware replacement for IMAC, MacBook, iPhone and iPad · Resolution percentage above 95% and 97% customer satisfaction rate on customer surveys · 95% adherence percentage daily · Logged and imputed daily data to improve network communications and data though Apple’s network · Saved and restored data for users in a timely manner. Data included music, photos, contacts, and documents
Responsibilities: · Lead floor advisor · Project coordinator for frequent customer dispatch calls · Served as liaison for supervisors, customers and field techs · Provide computer help desk support and technical training on hardware/software to end users · Documented help desk cases and tickets, provided overall assistance to technicians in the field in line quality, line interference, and other issues that pertain to line performance · Performed diagnostics and troubleshooting of all system issues · Documented all issues with resolution steps and provided key information on issues that pertain to individual applications · Provided remote desktop assistance to end users, to include checking for packet loss, performing trace routes, DNS issues, and TCP/IP properties · Monitor LAN/WAN network protocols and ensure integrity of network is at standards · Resolve authentication failures, ldap failures, and various web browser issues · Assist end users with port mapping, port forwarding, DMZ modes, Wireless camera setup · Installed and troubleshooted peripherals such as printers, scanners, cell phones, tablets, wireless devices, disk drives, hardware and pc software · Helped internal and external customer with email issues, connection issues, installation of software and hardware, and provided overall training on Windows and Apple products · Assisted customer with port forwarding and mapping issues; to include the opening of ports for VPN and gaming access
Responsibilities: · Monitored employees with repairs of all hardware related issues on pocket devices · Trained employees on process and guidelines on Pocket warranty agreements · Responsible for the creation and implementation of all retention jobs through the Avaya Dialer · Coach/train representatives to ensure each representative has available to them resources/training needed to guarantee all quantity and quality goals are met · Assisted Marketing in retention programs and implemented procedures to meet overall retention goals · Conduct weekly status meetings with subordinate staff; discuss activities, projects, and planning issues · Evaluate current level of effectiveness, initiative, and responsiveness · Troubleshooted connectivity issues with new computers with internal network and predictive dialer software · Provide end users support for customer base to resolve technical issues like connectivity, application support, email support, and remote support · Contributed to the development of technology ideas, guidelines, and standards on new equipment design, features, and technical specs