City of Johannesburg, Gauteng, South Africa
Specialties: Understanding customer support on a Worldwide scale. Carried out Worldwide travel gaining the understanding of many cultures, farming operations & crop mechanics. People management & development of teams. Training facilities & training staff management ensuring best practice knowledge transfer techniques. Management of departmental financial budgets. Setting & measuring personal/departmental KPI's & Goals. Project mamagement.
As part of the AGCO AGvance strategy, further develop the Asia Pacific & Africa Field Service organisation aligning with Global standards offering top of the class customer focus, in 2025 added Global Field Service training to the roll.
Managing all Aftersales Parts & Service activities for the Africa region.
Specific focus of this position is to Grow & Develop the AGCO service support structure for Africa & the Middle East from a New regional business location. Included in this is the Design, Build oversee & Running of a New AGCO training facility in Africa, Major team expansion of the current support structure and Management of the new Technical & Training support teams to ensure superior support to the distribution networks in the AME markets.
Senior mobile mechanic for Massey Ferguson, Sanderson & Land Rover products