Richard Favreau

Customer Service Specialist

Welland, Ontario, Canada

About

Experience

  • Customer Service Representative at Gatestone & Co.

  • Collections Representative at Gatestone
    Sep 2019 - Present · 6 yrs 11 mos

    Arrange for debt repayment or establish repayment schedules, based on customers' financial situations. Locate and notify customers of delinquent accounts by telephone to solicit payment. Advise customers of necessary actions and strategies for debt repayment. Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise. Confer with customers by telephone to determine reasons for overdue payments. Answer customer questions regarding problems with their accounts.

  • Collections Representative at NCO Financial Services
    Apr 2015 - 2019 · 3 yrs 10 mos

    Arrange for debt repayment or establish repayment schedules, based on customers' financial situations. Locate and notify customers of delinquent accounts by mail, telephone to solicit payment. Advise customers of necessary actions and strategies for debt repayment. Persuade customers to pay amounts due on credit accounts. Locate and monitor overdue accounts, using computers and a variety of automated systems. Record information about financial status of customers and status of collection efforts.

  • Collections Representative at Gatestone
    Jun 2007 - Apr 2015 · 7 yrs 11 mos

    Arrange for debt repayment or establish repayment schedules, based on customers' financial situations. Locate and notify customers of delinquent accounts by telephone to solicit payment. Advise customers of necessary actions and strategies for debt repayment. Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise. Confer with customers by telephone to determine reasons for overdue payments. Answer customer questions regarding problems with their accounts.